Acer Z series video issue

Greg101
Greg101 Member Posts: 2 New User

Hi There I have an Acer Z series which I have moved over from my old office on Tureday to my home where I will be working from in the future. All good when I set up however on Thursday my ability to play video on youtube or on sky stopped it will play video on vimeo but with no sound. Any ideas on what the problem could be? Thanks for any help you can give, Greg

 

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Answers

  • Kyler
    Kyler Member Posts: 66 Devotee WiFi Icon

    Do you have other computers at home that can play video?

     

    How is your internet speed? Have you tried resetting your router?

     

    Have you tried using a different web browser?

  • Greg101
    Greg101 Member Posts: 2 New User

    Thanks Kyler I appreciate your response. Your questions were on the right track I had a guy come in and he went down your suggested route his final conclusion was that crucial updates were failing he replaced the antivirus security that he thought was causing the problem and I now have sound, thanks again for replying, Greg

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