Nitro AN517-54 I tried to connect my laptop to this LG OLED TV (3840x2160@120HZ) it shows no signal

FoxHound
FoxHound Member Posts: 4 New User
edited May 2023 in Nitro Gaming

Greeting Acer Community,

I had Acer Laptop Nitro AN517-54 SNID (XXX)

I just bought LG OLED TV (its model is LG OLED55CS6LA), PS: The TV is capable of playing 4K Resolution@120HZ

The question is, when I trying to conect my laptop to this TV mentioned above through HDMI 2.1 certified cable (UGREEN HDMI Cable 8K HDMI 2.1 Ultra HD High-Speed 48Gbps 8K@60Hz 4K@120Hz 4K@100Hz) and set the resolution on (3840x2160@120HZ) it shows no signal

so I don't know what to do, I tried everything to play 4K resolution but didn't work.

I uploaded pictures for more specific.

thanks for advance Acer Community

[Edited the thread to add model name]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,244 Trailblazer
    edited May 2023

    Hi @FoxHound waiting for more answers that can help your query, did you try with the laptop connected to the power supply?
    If you reduce the resolution (just as a test) do you get video?

    Thank you.
    All the best.

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  • FoxHound
    FoxHound Member Posts: 4 New User

    @Alejandro_AC yes its conected to power supply and its set to high performance

    yeah I get video when I lower the resolution to (1920x1080) as it shown in 1st picture

    but my laptop supposed to and capable of playing 4K, and TV as well .

  • Hello! It should support this resolution:

    Have you tried updating your nvidia and intel video card drivers?

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  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,244 Trailblazer

    If you can view video with a lower resolution, from my point of view, the problems of not being able to configure higher resolutions can be justified by:

    -HDMI cable used, try another cable or one of higher categories.

    -Inadequate drivers to offer higher resolutions. Check first on the download page of the equipment in Acer if there is a more recent driver, as a second option, check it directly on the page of the manufacturer of the graphics card.

    -Make sure that the TV has an HDMI input specially designed for higher resolutions.

    Thank you.
    All the best.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • FoxHound
    FoxHound Member Posts: 4 New User

    its all updated, also Icheck Nvidia experience, up to date too

  • FoxHound
    FoxHound Member Posts: 4 New User

    Already the cable I used is certified, here's the link where I bought the HDMI cable

    the TV also support 4k, ( LG OLED55CS6LA), it support G-sync and 4K@120HZ

  • eGomes
    eGomes Member Posts: 2,611 Guru

    Hi @FoxHound,

    Did you try install lastest SW File (Version 03.33.16) available in LG Support!?

    https://www.lg.com/levant_en/support/software-firmware?csSalesCode=OLED55CS6LA.AMQE

    Try to also, do a test in another HDMI ports of your LG Smart TV.

  • eGomes
    eGomes Member Posts: 2,611 Guru

    Check also, these configuration: