ACER ASPIRE A315-23 SERIES the keyboard stops working

NAZAREPAIR
NAZAREPAIR Member Posts: 3 New User
edited January 2023 in Aspire Laptops

Hello.

I have a notebook brought by a client, and he said that the keyboard stops working, I have tried already basically all of the typical solutions but nothing works.

I am inclined to think that the keyboard itself is bad, and maybe it needs a new one.

But what is really buzzing me is that if I connect an external keyboard it doesn't work, but if I press the alt key on the external keyboard, after that the external keyboard works fine.

But only after pressing the alt key.

Witch is very weird.

Can someone help me understand why this happens?

 [Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Can you enter the BIOS menu by tapping F2 on startup?

    Jack E/NJ

  • NAZAREPAIR
    NAZAREPAIR Member Posts: 3 New User
    edited January 2023

    Thank you so much for the attention.

    I just order a new keyboard to try becouse sometimes clients lie, he said that the keyboard stop working after he made a restore, and the truth was that it was the keyboard that was not good.


    With the new one it works perfect.


    But to answer you, yes i coud enter with the external keyboard, but it only worked after pressing the alt key. That is what was really busing me.


    With the keyboard of the notebook i coud not enter bios.


    But yes i fix it by replacing the keyboard.


    Thank you so much again.


    Cheers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Thanks for reporting back on the fix.🙂

    Jack E/NJ

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @NAZAREPAIR


    I understand your external keyboard works fine but you have to press alt to make it to work.


    Is the internal keyboard still working..


    Regarding keyboard issue.. 


    Try windows x 

    go to device manager 

    expand keyboard 

    right click on keyboard driver - uninstall 

    Restart the computer 


    It should work fine.. 


    If the internal keyboard is still not working kindly follow the steps given below


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • NAZAREPAIR
    NAZAREPAIR Member Posts: 3 New User

    No. It did not working, i tryed all that steps and more, and nothing worked.


    Becouse it was the keyboard that was not good.


    I put a new one and it worked fine.


    So its fixed!

    Thank you.

    Cheers

  • William_mk2
    William_mk2 Ally Posts: 4,044
    edited January 2023

    @NAZAREPAIR


    I am glad it is working fine . I understand your internal keyboard is working fine after you replace the internal keyboard. Am i right ? I am discussing about the internal keyboard. Is the external keyboard working fine without pressing the alt key . I really want to help you. I would like to provide a perfect fix for both the internal and external keyboard.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★