I am facing quick charging and battery drain issue with my new A715-51G i5 12th gen variant.

pagnis91
pagnis91 Member Posts: 8

Tinkerer

edited December 2022 in Nitro Gaming

Please share resolution. I am facing quick charging and battery drain issue with my new Aspire 7 i5 12th gen variant. 


[Edited the thread to add model name to the title]

Best Answer

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Answer ✓
    1. Describe issues.
    2. What A7 model number? For example A715-56?

    Jack E/NJ

  • pagnis91
    pagnis91 Member Posts: 8

    Tinkerer

    its A715-51G

  • pagnis91
    pagnis91 Member Posts: 8

    Tinkerer

    model number is A715-51G . it charges from 20 to 100% in 15-20 mins . This was happening initially . then i reinstalled the OS and it worked fine for a week and started facing the same issues again.

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    OK. Follow these instructions to make a battery report screenshot that you can post here.

    (1) Search 'cmd' in Windows start menu.

    (2) Right click command prompt near top of menu.

    (3) Click run as administrator.

    (4) Enter 'powercfg /batteryreport' at command prompt.

    (5) Then return to the desktop. Open file explorer.

    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • pagnis91
    pagnis91 Member Posts: 8

    Tinkerer

    This is the details of battery which is just a month old. i am surprised with the details i got from battery report . seeing around 5% to 10 % battery wear with minimum usage .

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    OK. Looks good. Now try this.

    1. Open Device Manager.
    2. Expand batteries folder.
    3. Right click and uninstall ALL drivers you find in this folder.
    4. Exit Device Manager with trying to re-install anything.
    5. Shut down Windows normally. Wait a minute or so.
    6. Then turn machine back on and let Windows automatically re-detect the battery and charging hardware and automatically re-install fresh copies of their drivers.

    Jack E/NJ

  • mu_z_ik_lvr
    mu_z_ik_lvr Member Posts: 3 New User
    edited January 2023

    Please help me iam facing quick charging from 40% to 100% and it fastly drains that the battery only lasts for minimum 1hour

    Acer Aspire 7 i5 12th gen

    Aspire A715-51G

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    How long does the battery last if you dim the screen to 50% and let the machine idle?

    Jack E/NJ

  • useraspire543079
    useraspire543079 Member Posts: 6

    Tinkerer

    edited February 2023

    I have the same problem

    Did you fix it? Help please!

  • useraspire543079
    useraspire543079 Member Posts: 6

    Tinkerer

    I have the same problem

    Did you fix it? Help please!

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Try suggestions earlier in the thread.

    Jack E/NJ

  • Karan23
    Karan23 Member Posts: 3 New User

    I Am facing quick charging and battery draining issue in my Acer aspire 7 ryzen 5500U laptop , it's been only 6 months till I bought it.

  • Karan23
    Karan23 Member Posts: 3 New User

    And the procedure you said , didn't work for me

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @Karan23

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • musawaranwar
    musawaranwar Member Posts: 1 New User

    I found a thread on Acer's community forum where someone had a similar issue with their Acer A715-51G i5 12th gen variant. They were able to fix it by uninstalling all drivers found in the batteries folder and letting Windows automatically re-detect the battery and charging hardware and automatically re-install fresh copies of their drivers.

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @@Karan23

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    So, it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions

    1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
    2. Turn the machine back on.
    3. Disconnect the AC adapter.
    4. Use battery power until the battery-low warning appears.
    5. Reconnect the AC adapter and fully charge the battery again.
    6. Follow these steps again until the battery has been charged and discharged three times.

    If it is still not working then it might be the issue with battery. You might have to replace the battery.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★