My laptop cannot turn on no battery charge light in Acer Predator Helios 300 PH315-54

goofe
goofe Member Posts: 4 New User
edited December 2022 in Predator Laptops

Can anyone please tell me why my laptop (Acer Predator Helios 300 PH315-54) bought from New York and shipped to Australia can't be used and when I plug in the laptop charger, there is no power (no battery charge light)

[Edited the thread to add model name to the title and issue detail]

Answers

  • goofe
    goofe Member Posts: 4 New User

    It’s my first time experience the predator 😅

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @goofe


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet and check.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @goofe


    If it is still not working..


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • goofe
    goofe Member Posts: 4 New User

    My battery is inbuilt and I followed the steps you suggested but still can't turn on the computer

  • goofe
    goofe Member Posts: 4 New User

    And the battery signal light not even turn on when i do the step you taught me 🥲

  • mkworks4
    mkworks4 Member Posts: 1 New User

    Hi

    Did you find the solution for this problem? Even I am facing the same issue with my acer predator

  • Puraw
    Puraw ACE, Member Posts: 7,524 Pathfinder

    Hi @mkworks4 and @goofe

    If you haven't yet, get a new power adapter, I bought one online for $8😉


  • Jino98
    Jino98 Member Posts: 4 New User

    I faced same problem after 2 year since purchase. In addition now it's not even charging anymore. Both charging lights are not turning on when I plug the charger. I took it to local PC repair and they are now checking for motherboard damage.

  • Jino98
    Jino98 Member Posts: 4 New User

    Did you find any solution? Or at least did you found out what was causing it?

  • StevenGen
    StevenGen ACE Posts: 9,687 Trailblazer

    Hey goofe, gooday, just to put my two bobs worth in, your Predator laptops symptoms are typical of a gaming laptop (which these sorts of faults mainly happens to) that has a burned out mosat that has allowed a high voltage current to burn out the cpu or the laptops chipset chip, which is a terminal fault, and you need to get a new mainboard or laptop, as a new mainboard aint cheap. Send your laptop to either Acer Tech Support in Australia or to an experienced technician in your area and get them to analyze your gaming laptop, good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍