How to upgrade my computer printer drivers - laptop will not recognize the printer

haggis
haggis Member Posts: 1 New User
edited November 2022 in Windows 11

s/n NXHT8EK00C2XXXX

how do i install or upgrade a driver to let me us a canon pixma MG 29505 multifunction printer with this laptop , laptop will not recognise the printer

[Edited the thread to hide sensitive information and to add issue detail]

Answers

  • Hi,

    Go to Canon driver support, download and install the driver from the Pixma MG Series tab, download the driver by clicking MG2950.

    PIXMA Printer Support - Download Drivers, Software, Manuals - Canon UK

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @peaneoumn89

    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..
    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @peaneoumn89

    Step 1

    Try windows + r

    type control printer

    check whether the printer icon is visible

    If not try to click on add printer

    chose the printer

    Install the driver.

    Step 2

    Try windows + x

    device manager

    expand printer

    Right click on printer - update driver

    Step 3

    Go to printer manufacturer website , download and install the printer driver

    I hope i have provided you some valuable suggestions.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Puraw
    Puraw ACE, Member Posts: 7,529 Pathfinder

    Check your Windows11 Update History, August 25, 2022—KB5016691 that fixes a USB issue for (Canon) printers that are not recognized. Canon recommends that you install this update if you don't have it already:

    • Addresses multiple issues related to USB printing such as:
      • A printer malfunctions after you restart or reinstall it
      • Being in the wrong mode after you switch from an Internet Printing Protocol (IPP) Class Driver to an independent hardware vendor (IHV) driver
      • Experiencing bidirectional communication issues that prevent you from accessing device features


  • billsey
    billsey ACE Posts: 31,454 Trailblazer

    You don't tell us what laptop you have. If it is a Chromebook then I believe Canon doesn't support printing. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.