Cannot update Acer Nitro 5 AN515-57 to Windows 11 - Intel Smart Sound Technology (SST) driver issue

MarkBNE
MarkBNE Member Posts: 1 New User
edited January 2022 in Windows 11
Hi,

I have this model computer: Acer Nitro AN515-57

Cannot update to Windows 11 via Windows Update due to this safeguard:
https://docs.microsoft.com/en-au/windows/release-health/known-issues/known-issue-2746

Have checked Device Manager and appear to have Intel SST driver version 10.29.0.5152 for Bluetooth Audio and USB Audio

The above link says "This issue is resolved by updating the Intel® Smart Sound Technology drivers to a version 10.30.00.5714 and later or 10.29.00.5714 and later. Important: Later versions refer to just the last part of the version number. For addressing this issue, 10.30.x versions are not newer than 10.29.x versions."

The issue I am having is actually locating the Intel SST 10.29.00.5714 driver - does anyone know where this can be downloaded or can you please assist Acer?

The Intel website only mentions version 10.29.0.4842 and when I download this driver and point to it in Device Manager, I am told that I already have the best version of the driver installed.
https://www.intel.com/content/www/us/en/download/19800/intel-smart-sound-technology-intel-sst-driver-for-intel-nuc-11-compute-element.html

I have the Intel® Driver & Support Assistant installed
"Your Intel® drivers and software are up to date."'

Have checked https://www.acer.com/ac/en/US/content/drivers and entered my serial number - installed latest Realtek audio driver though appears to be unrelated

Thread was edited to add model name to the title





Answers