URGENT Bit locker recovery

Dimansa123
Dimansa123 Member Posts: 2 New User
edited October 2021 in Welcome Forum
There was a recent Microsoft update in my Acer Laptop and after that they are asking for a Bit locker recovery key which I didn't get to my microsoft account. And then I contacted Microsoft and they asked me to contact Acer Company to do a BIOS rollback because I cannot format my laptop as the data in it's very very important and highly confidential. But when I took my laptop to the company who I brought from which is the Acer Agent for SriLanka Metropolitan PVT LTD. But then they told me that they cannot do a BIOS rollback (update downgrade). Since you'll have solutions to this problem Please give me a solution for this immediately.  Thanks 

Comments

  • Dimansa123
    Dimansa123 Member Posts: 2 New User
    Please give me a solution to this problem immediately 
  • what is the exact model? example an515-51-58vh.
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  • Pengheng
    Pengheng Member Posts: 1 New User
    Dear Acer,

    I also has this problem with my Aspire A514-54 which when I started my laptop it requires me to fill in the BitLocker Recovery keys When I contacted to Microsoft, they recommended me to contact Acer. Therefore could you please let me know how could I get the keys as I couldn't format my window as the documents are crucial. I am looking forward to hearing from you soon.

    Best,