Swift SF314-59 Mazer integrated hub USB not recognized error.

jespoh
jespoh Member Posts: 5 New User
edited December 2022 in Swift and Spin Series

anyone has experience using Mazer integrated hub?

My laptop keeps sending message that the Windows does not recognize this device connecter to USB-c.


thanks

[Edited the thread to add model name and issue detail]

Answers

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 687 Moderator

    Hi jespoh,

    We thank you for joining our Acer community.

    Inorder to assist you better, we request you to share the model name of the device and issue detail.

    Regards,

    Acer-Samuel

  • jespoh
    jespoh Member Posts: 5 New User

    Thanks Samuel

    it is Mazer Pro Hub 12-in-1


    my laptop is Swift SF314-59


    thanks


  • jespoh
    jespoh Member Posts: 5 New User

    Dear Samuel


    please see attached photo the error message. I have updated the Window Update to the latest


    thanks


  • billsey
    billsey ACE Posts: 31,700 Trailblazer

    That message is normally seen when a USB device is connected, but not sending the correct ID for the system to recognize. Are there drivers that need to be installed? There often are for those generic docks...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jespoh
    jespoh Member Posts: 5 New User

    Thanks Billsey

    No driver was given. I was told that just plug in to work

  • billsey
    billsey ACE Posts: 31,700 Trailblazer

    If other devices work fine on that port, then the Mazer is likely a bad unit.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jespoh
    jespoh Member Posts: 5 New User

    Thanks billsey