My PC won't boot (Nitro 5 AN515-54-55AM)

About 1 year ago, I sent my "acer nitro 5 an515-54-55am" computer to be repaired under warranty. The completely faulty cooling system was replaced. But strange things started here. when my computer first came, i started to experience low performance. then I wanted to use my camera because I have distance education, but it stopped working even though my camera's drivers were installed. about 2 months after that my windows key started acting like a media key in a strange way. When I pressed the windows key, it started to function as stop/resume the video I watched on youtube(btw, the windows key on the external keyboard work normally.) . I didn't want to send the computer back for repair because I had classes, and that's how the summer passed.

In the last 1.5 months, I have experienced very, very strange events. I tried to open it while my computer was completely off. when i tried to open it just black screen (not even acer logo is visible). After waiting 2 3 minutes I physically turned off the screen (the computer's own screen), and when I turned it back on, the acer logo magically appeared and my computer booted. This strange event has happened 2 3 times a week for 1.5 months. and now (as of yesterday morning) this magic has become useless. i tried some quick-fixes i read from this forum. Like pressing the start button for 30 seconds and charging for 1.5 hours and pressing the start button for 15 seconds and waiting for 30 minutes. I repeated these at least 10 times today. When my computer was turned on, I turned off the fast boot and secure boot options from the boot menu. When windows opened, I debugged with the sfc /scannow command and it found multiple errors. after i fixed them i used them till evening and i tried to restart my computer in the evening, but they seem not to work. I had to try quickfix again. I think my computer's problem is bigger than that.

What should I do now? My distance education continues, I am studying architecture at the university. If I send my computer to warranty, I will not have access to the computer for at least 1-2 months. Is my problem in the Bios? Or is it hardware? I'd appreciate it if anyone with information on the subject could get back to me.

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StevenGen

Turk00 said:

About 1 year ago, I sent my "acer nitro 5 an515-54-55am" computer to be repaired under warranty. The completely faulty cooling system was replaced. But strange things started here. when my computer first came, i started to experience low performance. then I wanted to use my camera because I have distance education, but it stopped working even though my camera's drivers were installed. about 2 months after that my windows key started acting like a media key in a strange way. When I pressed the windows key, it started to function as stop/resume the video I watched on youtube(btw, the windows key on the external keyboard work normally.) . I didn't want to send the computer back for repair because I had classes, and that's how the summer passed.

In the last 1.5 months, I have experienced very, very strange events. I tried to open it while my computer was completely off. when i tried to open it just black screen (not even acer logo is visible). After waiting 2 3 minutes I physically turned off the screen (the computer's own screen), and when I turned it back on, the acer logo magically appeared and my computer booted. This strange event has happened 2 3 times a week for 1.5 months. and now (as of yesterday morning) this magic has become useless. i tried some quick-fixes i read from this forum. Like pressing the start button for 30 seconds and charging for 1.5 hours and pressing the start button for 15 seconds and waiting for 30 minutes. I repeated these at least 10 times today. When my computer was turned on, I turned off the fast boot and secure boot options from the boot menu. When windows opened, I debugged with the sfc /scannow command and it found multiple errors. after i fixed them i used them till evening and i tried to restart my computer in the evening, but they seem not to work. I had to try quickfix again. I think my computer's problem is bigger than that.

What should I do now? My distance education continues, I am studying architecture at the university. If I send my computer to warranty, I will not have access to the computer for at least 1-2 months. Is my problem in the Bios? Or is it hardware? I'd appreciate it if anyone with information on the subject could get back to me.
Have a nice day (edited Header)

First try to reset the battery by the appropriate method, if you have done so by saying "I've pressed tart button for 30 seconds and charging for 1.5 hours" as its only meant to be for "Battery reset - Battery reset pinhole was cancelled, instead press the Power button for 12 seconds to reset the battery".

Image: https://us.v-cdn.net/6029997/uploads/editor/2n/4whthtg7t41x.jpg

If that dosent work then then try these spteps:

No POST or Video

If the POST or video does not appear, perform the following:

1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.

2. Make sure the computer has power by checking for one of the following: • Fans start up • Status LEDs illuminate

3. If there is no power, analyse the “Power On Issues”. Otherwise, continue to the next step.

4. If there is power, drain the stored power by removing the power cable. Hold the power button for 10 seconds.

5. Connect the power and reboot the computer.

6. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5.

7. If the POST or video appears on the external display only, refer to LCD Picture Failure on page 4-6. Otherwise, continue to the next step.

8. Disconnect the power and all external devices including port replicators or docking stations.

9. Remove any memory cards

10. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered

Note: If all this does not work then there must be an internal power issues that needs analysing by Acer or an experienced technitian as its in the power cercuitry like a Mosfet, Resistor or a Capacitor etc related to the power circutry. Don't attempt to fix anything yourself.

Turk00

StevenGen said:

Turk00 said:

About 1 year ago, I sent my "acer nitro 5 an515-54-55am" computer to be repaired under warranty. The completely faulty cooling system was replaced. But strange things started here. when my computer first came, i started to experience low performance. then I wanted to use my camera because I have distance education, but it stopped working even though my camera's drivers were installed. about 2 months after that my windows key started acting like a media key in a strange way. When I pressed the windows key, it started to function as stop/resume the video I watched on youtube(btw, the windows key on the external keyboard work normally.) . I didn't want to send the computer back for repair because I had classes, and that's how the summer passed.

In the last 1.5 months, I have experienced very, very strange events. I tried to open it while my computer was completely off. when i tried to open it just black screen (not even acer logo is visible). After waiting 2 3 minutes I physically turned off the screen (the computer's own screen), and when I turned it back on, the acer logo magically appeared and my computer booted. This strange event has happened 2 3 times a week for 1.5 months. and now (as of yesterday morning) this magic has become useless. i tried some quick-fixes i read from this forum. Like pressing the start button for 30 seconds and charging for 1.5 hours and pressing the start button for 15 seconds and waiting for 30 minutes. I repeated these at least 10 times today. When my computer was turned on, I turned off the fast boot and secure boot options from the boot menu. When windows opened, I debugged with the sfc /scannow command and it found multiple errors. after i fixed them i used them till evening and i tried to restart my computer in the evening, but they seem not to work. I had to try quickfix again. I think my computer's problem is bigger than that.

What should I do now? My distance education continues, I am studying architecture at the university. If I send my computer to warranty, I will not have access to the computer for at least 1-2 months. Is my problem in the Bios? Or is it hardware? I'd appreciate it if anyone with information on the subject could get back to me.
Have a nice day (edited Header)

First try to reset the battery by the appropriate method, if you have done so by saying "I've pressed tart button for 30 seconds and charging for 1.5 hours" as its only meant to be for "Battery reset - Battery reset pinhole was cancelled, instead press the Power button for 12 seconds to reset the battery".

If that dosent work then then try these spteps:

No POST or Video

If the POST or video does not appear, perform the following:

1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.

2. Make sure the computer has power by checking for one of the following: • Fans start up • Status LEDs illuminate

3. If there is no power, analyse the “Power On Issues”. Otherwise, continue to the next step.

4. If there is power, drain the stored power by removing the power cable. Hold the power button for 10 seconds.

5. Connect the power and reboot the computer.

6. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5.

7. If the POST or video appears on the external display only, refer to LCD Picture Failure on page 4-6. Otherwise, continue to the next step.

8. Disconnect the power and all external devices including port replicators or docking stations.

9. Remove any memory cards

10. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered

Note: If all this does not work then there must be an internal power issues that needs analysing by Acer or an experienced technitian as its in the power cercuitry like a Mosfet, Resistor or a Capacitor etc related to the power circutry. Don't attempt to fix anything yourself.

POST does not appear, but there is power. Since the fans and LEDs are fully active, even on, there is warming up. POST doesn't show up at all (acer logo), but when I plug in the Charger it beeps. I am doing the power drain without using any external devices, but the Computer does not go into POST State.
I think my problem is in the physical hardware, as you said it could be my motherboard problem.

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