Flashing Orange and blue lights AN515-55 I woke my laptop from sleep and noticed them flashing.

Ninjii
Ninjii Member Posts: 7

Tinkerer

edited February 2023 in Nitro Gaming
Not sure whats happening, my laptop isnt that old.
I woke my laptop from sleep and noticed them flashing.
Any idea what the issue is?
 [Edited the thread to add issue detail]

Answers

  • Ninjii
    Ninjii Member Posts: 7

    Tinkerer

    Did a battery report 16:21 was when i came back and moved my mouse to wake it.  I drained the battery to see if it need calibrating.

    2021-09-2308:57:54ActiveAC99 %55,086 mWh
    20:32:51Suspended
    96 %52,991 mWh
    2021-09-2413:09:46ActiveAC100 %55,132 mWh
    22:06:18Suspended
    100 %55,194 mWh
    2021-09-2512:25:26ActiveAC100 %55,194 mWh
    16:21:50ActiveBattery99 %54,685 mWh
    16:21:50ActiveAC99 %54,685 mWh
    16:24:14ActiveBattery99 %55,101 mWh
    16:46:56ActiveAC84 %46,739 mWh
    17:41:08ActiveBattery99 %55,101 mWh
    18:48:12Suspended
    5 %2,895 mWh
    18:49:17ActiveAC5 %2,957 mWh
    21:46:50Report generatedAC92 %50,989 mWh

  • Ninjii


    Could you please check the indicators.


    I am really sorry for the inconvenience..   Let us do the basic steps first..


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    It should work fine.. 

     


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  • Ninjii
    Ninjii Member Posts: 7

    Tinkerer

    Battery report

    COMPUTER NAMELAPTOP-BNSOFHE4
    SYSTEM PRODUCT NAMEAcer Nitro AN515-55
    BIOSV2.03 03/24/2021
    OS BUILD19041.1.amd64fre.vb_release.191206-1406
    PLATFORM ROLEMobile
    CONNECTED STANDBYNot supported
    REPORT TIME2021-09-2521:46:50

    Installed batteries

    Information about each currently installed battery

    BATTERY 1
    NAMEAP18E8M
    MANUFACTURERLGC
    SERIAL NUMBER18830
    CHEMISTRYLi-I
    DESIGN CAPACITY57,488 mWh
    FULL CHARGE CAPACITY55,117 mWh
    CYCLE COUNT-

    Recent usage

    Power states over the last 3 days
    START TIMESTATESOURCECAPACITY REMAINING
    2021-09-2308:57:54ActiveAC99 %55,086 mWh
    20:32:51Suspended
    96 %52,991 mWh
    2021-09-2413:09:46ActiveAC100 %55,132 mWh
    22:06:18Suspended
    100 %55,194 mWh
    2021-09-2512:25:26ActiveAC100 %55,194 mWh
    16:21:50ActiveBattery99 %54,685 mWh
    16:21:50ActiveAC99 %54,685 mWh
    16:24:14ActiveBattery99 %55,101 mWh
    16:46:56ActiveAC84 %46,739 mWh
    17:41:08ActiveBattery99 %55,101 mWh
    18:48:12Suspended
    5 %2,895 mWh
    18:49:17ActiveAC5 %2,957 mWh
    21:46:50Report generatedAC92 %50,989 mWh

    Battery usage

    Battery drains over the last 3 days
    START TIMESTATEDURATIONENERGY DRAINED
    2021-09-2516:21:50Active0:00:00--

    16:24:14Active0:22:4115 %8,362 mWh

    17:41:08Active1:07:0494 %52,206 mWh

    Usage history

    History of system usage on AC and battery

    BATTERY DURATION
    AC DURATION
    PERIODACTIVECONNECTED STANDBY
    ACTIVECONNECTED STANDBY
    2021-07-27 - 2021-08-031:28:43-
    42:45:44-
    2021-08-03 - 2021-08-101:45:17-
    40:38:14-
    2021-08-10 - 2021-08-170:00:01-
    46:06:21-
    2021-08-17 - 2021-08-240:01:34-
    37:54:26-
    2021-08-24 - 2021-08-310:00:25-
    45:11:12-
    2021-08-31 - 2021-09-070:33:55-
    43:13:14-
    2021-09-07 - 2021-09-140:14:47-
    41:43:37-
    2021-09-140:14:15-
    0:45:03-
    2021-09-150:00:52-
    12:48:43-
    2021-09-16--
    8:22:55-
    2021-09-17--
    9:49:51-
    2021-09-18--
    9:04:59-
    2021-09-19--
    8:14:10-
    2021-09-20--
    6:35:05-
    2021-09-21--
    7:45:35-
    2021-09-22--
    12:07:30-
    2021-09-23--
    11:34:46-
    2021-09-24--
    8:56:24-

    Battery capacity history

    Charge capacity history of the system's batteries
    PERIODFULL CHARGE CAPACITYDESIGN CAPACITY
    2021-07-27 - 2021-08-0357,966 mWh57,488 mWh
    2021-08-03 - 2021-08-1057,966 mWh57,488 mWh
    2021-08-10 - 2021-08-1757,285 mWh57,488 mWh
    2021-08-17 - 2021-08-2457,103 mWh57,488 mWh
    2021-08-24 - 2021-08-3157,103 mWh57,488 mWh
    2021-08-31 - 2021-09-0757,103 mWh57,488 mWh
    2021-09-07 - 2021-09-1456,913 mWh57,488 mWh
    2021-09-1456,010 mWh57,488 mWh
    2021-09-1555,605 mWh57,488 mWh
    2021-09-1655,394 mWh57,488 mWh
    2021-09-1755,394 mWh57,488 mWh
    2021-09-1855,394 mWh57,488 mWh
    2021-09-1955,394 mWh57,488 mWh
    2021-09-2055,394 mWh57,488 mWh
    2021-09-2155,394 mWh57,488 mWh
    2021-09-2255,394 mWh57,488 mWh
    2021-09-2355,394 mWh57,488 mWh
    2021-09-2455,394 mWh57,488 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    AT FULL CHARGE
    AT DESIGN CAPACITY
    PERIODACTIVECONNECTED STANDBY
    ACTIVECONNECTED STANDBY
    2021-07-27 - 2021-08-032:15:08-
    2:14:01-
    2021-08-03 - 2021-08-103:11:21-
    3:09:46-
    2021-08-10 - 2021-08-17--
    --
    2021-08-17 - 2021-08-240:32:49-
    0:33:02-
    2021-08-24 - 2021-08-312:34:29-
    2:35:32-
    2021-08-31 - 2021-09-071:54:38-
    1:55:24-
    2021-09-07 - 2021-09-142:14:12-
    2:15:33-
    2021-09-142:13:13-
    2:16:44-
    2021-09-151:31:58-
    1:35:04-
    2021-09-16--
    --
    2021-09-17--
    --
    2021-09-18--
    --
    2021-09-19--
    --
    2021-09-20--
    --
    2021-09-21--
    --
    2021-09-22--
    --
    2021-09-23--
    --
    2021-09-24--
    --
    Current estimate of battery life based on all observed drains since OS install
    Since OS install2:21:56-
    2:27:18-



  • Ninjii
    Ninjii Member Posts: 7

    Tinkerer

    Ninjii


    Could you please check the indicators.


    I am really sorry for the inconvenience..   Let us do the basic steps first..


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    It should work fine.. 

     


    Thanks for the reply =), i drained and recharged. It hasnt happened again yet.  Unplugged from a surge bar straight into a outlet, hopefully it that.
  • Zuheb
    Zuheb Member Posts: 1 New User

    I was also facing the same issue of blue and orange blinking lights.

    Since there is no battery reset button on my AN15-55, i tried setting my bios to default, it also didn't help.

    Lastly i just cleaned my charger, disconnected the cabel and adaptor blew some air into it and it worked.

    Hope this helps.