My laptop crashes everytime im playing (any) game, while the charger is plugged in PH315-52

Mritunjay1125
Mritunjay1125 Member Posts: 11

Tinkerer

edited January 2022 in Predator Laptops
This happens everytime im playing a game. This is 1660ti 2019 version. Any help appreciated thank you!

Thread was edited to add model name to the title


Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Mritunjay1125,

    May I know the full model name of your unit.

  • Mritunjay1125
    Mritunjay1125 Member Posts: 11

    Tinkerer

    Sorry for late reply, help me out anyone
    thanks , here is the configuration of my laptop, the same problem persists even now
    Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                     Language: English (Regional Setting: English)
          System Manufacturer: Acer            
                 System Model: Predator PH315-52
                         BIOS: V1.04 (type: UEFI)
                    Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
                       Memory: 16384MB RAM
          Available OS Memory: 16232MB RAM
                    Page File: 10753MB used, 25957MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 120 DPI (125 percent)
           System DPI Setting: 120 DPI (125 percent) 
  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @Mritunjay1125

    It looks like a software issue. You can try to do a complete reset to check if that makes any difference. But make sure you back up all the information before you try the reset.

    https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84a7-69e4-c2c1fbceb8dd

    The above link will help you with the reset process.

    Hope it will help you in some way.