How do I fix battery problem?? Nitro 7

Braeden
Braeden Member Posts: 1 New User
edited April 2021 in Nitro Gaming
I purchased a new Acer Nitro 7 gaming laptop, and the battery didn't charge. I sent to repair, they replaced the battery/charging cable/updated BIOS, I got it back and it worked for two days, and now it is not charging again.
I Googled "Acer Nitro 7 battery not charging" and apparently this is a well know problem.
I am sincerely asking for help, I do not want to send it back to repair AGAIN, if it didn't work the first time.
Can anyone help please??

Thread was edited to add model name to the title


Answers

  • Is your model an715-51 or an715-52? If it is an715-51, there are some versions of the battery-related bios. Which version did you upgrade to? Have you tried to reset the battery?
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Braeden,

    Since you already sent it for repair service you will have a repair warranty. So it is better to contact acer tech support again to sent it for repair they may provide you a shipping label also. If it is neccessary to replace the part they will replace it.