Keyboard not working and now no power (AN515-54-599H

Cmay44
Cmay44 Member Posts: 1 New User
edited January 2021 in Nitro Gaming
We bought my son a nitro 5 (AN515-54-599H). The keyboard stopped working and now we cannot get it to power on. Please help 

Answers

  • Ingrid-Acer
    Ingrid-Acer Administrator Posts: 3,274 Community Administrator
    Hello Cmay44

    I am sorry to hear you are having issues, try the follow steeps: 
    1. Unplug the AC power adapter.
    2. Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.
    If the issue persists, please contact the support for further assistance through the  Chat or phone number 1-866-695-2237

    Best Regards, 
    Acer-Ingrid