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Acer Update compatability issue

dgee51dgee51 Posts: 2Member

Windows just did a major update on my Win7 machine and I get a message box saying that Acer Updater is not compatable with this version of windows and I need to contact Acer for a solution. Laptop is out of warrenty so I cannot get anywhere with tech support by email. Any suggestions?


  • bjenistabjenista Posts: 1Member

    I downloaded updates restarted, says that my Acer 5253 is not compatible with Windows 7.
    Doesn't say how it's incompatible. What do I do/

  • satomidabil4satomidabil4 Posts: 1Member
  • PatellPatell Posts: 1Member

    Sorry no solution but exactly the same with my Acer 5749 - keen for an answer 

  • leosenesileosenesi Posts: 1Member

    me too..same problem

  • dgee51dgee51 Posts: 2Member

    I am guessing this has somethng to do with Windows including IE10 as part of the latest update packet. I have never had this issue before Smiley Sad

  • nonpopnonpop Posts: 3Member

    Same problem here. Win 7 Home premium, Aspire S3-961.

    Each time I cancel the pop-up it just comes back on restart.





  • 2James2James Posts: 2Member


  • nharrisnharris Posts: 1Member

    Me too - would be nice if Acer would post an answer

  • francis20041francis20041 Posts: 4Member

    Same issue with my Acer Aspire 5253 just this morning. When i click on "find online solution" it says that there is no solution and that windows will notify me when there is one. When i went to the Acer support it says to click on the "download Updater Hotfix" But that screen never comes up. Very frustrated.  Acer needs to get their **bleep** together and address this issue.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner
    Accepted Answer

    Acer is aware of the issue that has been reported and has been working with Microsoft on a resolution. The link to the update should be working now, however, you may need to restart your system for the update to install correctly. If you are still having problems, Acer has posted these updates on our site for downloading. You can find a link to download the updates at our support article http://acer.custhelp.com/app/answers/detail/a_id/29568. If you are still having problems, please continue to post and we will assist in any way we can.

  • wingnutwingnut Posts: 1Member

    Amen to that. I just posted the same. Tried calling 3 times, but i could'nt understand any of them. Terrible english. Need to put that automated lady on there. MAN!!! My Norton360 alrted me to the problem now. So Acer better get cracking.

  • francis20041francis20041 Posts: 4Member

    Thank you Acer.  Problem solved.

  • chuckwdschuckwds Posts: 1Member

    Error msg says: Known compatibility issue with Acer Updater and your version of Windows.

    C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe


    I am using Win 7 64bit for several years now and have not had this problem.???

  • drkovaxdrkovax Posts: 2Member

    I have the same message in a very similar situation (long term used 64x machine, with Win7) right after te Win7 update.


    What can I do ?


  • drkovaxdrkovax Posts: 2Member

    Thanks Acer. The problem really solved.

  • adairpetersonadairpeterson Posts: 2Member
  • adairpetersonadairpeterson Posts: 2Member

    This seems to be the same Acer Power Management problem "Pickles" and a couple of other users have reported. It does not look like Acer has responded to any of the 723 +++ inquiries about this problem.    This message appeared after the latest Microsoft updates and I am experiencing some instability when on the Internet . 


    WHERE ARE YOU ACER?  Microsoft thinks this is an Acer issue  and not a Microsoft issue.




  • docvkrdocvkr Posts: 1Member
  • raydirectorraydirector Posts: 4Member

    My product number is not listed in the update compatabilty package.  They say to try Update Hotfix?   I am afraid to try this as it could hurt my computer.   Did you try it?  Have you used Update Hotfix?    Ray    *please let me know as I am so frustrated.


  • francis20041francis20041 Posts: 4Member

    Hello Ray. I sent you an email It might help.


  • francis20041francis20041 Posts: 4Member
    Hi  I saw your message on the acer community site. This happened to me just the other day. My model was not listed either.


    Mine is a Aspire 5253.  The closest model listed was a Aspire 5250.    So I installed that package and it worked great.  You might want to try looking at message number 9 on the community board. If installing the package does not work. It has detailed directions from a tech at Acer.


  • raydirectorraydirector Posts: 4Member

    Can someone please help with with installing Acer compatabiltiy updates.  I have issues where my computer number is not listed so I can do the installation.  I keep getting the pop-up to fix it daily.   Ray

  • GrampaLeeGrampaLee Posts: 1Member

    The download did not include my netboooks model unless I wanted to use "hotfix" which Win 7 warned me could cause a problem with my computer, so now what?

  • jamesk190jamesk190 Posts: 1Member

    Hi there,


    I have tried installing the Hotfix update (I have an Aspire 5742) using both methods ("Check Online...." and via the link you posted) and I am still getting the popup.


    Can you please advise what I should to resolve the popup issue.




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