R11 Update in March

Gabydesj
Gabydesj Member Posts: 1 New User
edited November 2023 in 2020 Archives
Since the last update in March the tab of the system of my chromebook are blurring one at the time and are becoming useless. I had reset and restaure my chromebook and everything was going ok with that. But each time that my chromebook restart and that the update is installed, all the problems are back. I have a R11 chromebook ! 

Answers

  • billsey
    billsey ACE Posts: 31,663 Trailblazer
    Sounds like Google introduced a bug with their latest release. You might drop by their community support board to see if they are aware of it. Try to take some pictures of the problems. They might have tried some UI tweaks like the blurred background Microsoft introduced with the latest Windows release and it potentially works wrong with the CPU/GPU in your Chromebook.
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  • Rcampana
    Rcampana Member Posts: 12

    Tinkerer

    After update 81.0.4044.94, my chromebook R11 keep restarting during internet browsing.
  • EVAD
    EVAD Member Posts: 2 New User
    We have 4 Chromebook R11's in the family. After update 81.0.4044.94 they all have had an issue where either the mouse pointer will disappear, or the touchscreen will stop working. Restarting them will always correct the issue, but only temporarily until the next occurrence. I powerwashed 2 of the R11's to test them. They started in 81.0.4044.94 again, and had the same problem. I did a USB system recovery. They both worked fine without an issue until they automatically updated to 81.0.4044.94. I am hopeful that this occurrence on 4 units, and the troubleshooting that I did, will serve as strong evidence that this is a bugged update and not any type of hardware issue. Acer and/or Google please release a fix.
  • billsey
    billsey ACE Posts: 31,663 Trailblazer
    There seems to be a bug in 81 that Google has fixed for some in the beta channel. As soon as the fix is stable they'll roll it out for everyone.
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