helios 300 with 1660ti(ph315-52) - Helios 300 - how do i contact acer in KSA?(faulty gpu)

BigBeans

ive been having some problems with my latptop since i got it, and now i found out what the problem , its a faulty gpu, does anyone know how i can get it fixed and if its included in the warranty? i have helios 300 with 1660ti(ph315-52)

christy1

BigBeans,

When was the unit purchased. Normally you will have one warranty for a unit. Enter the SN number for checking the warranty status. https://www.acer.com/ac/en/US/content/system-information.  Also check the acer contact under the link below. 

https://www.acer.com/worldwide/ 
https://www.acer.com/ac/en/AE/content/standard-warranty

BigBeans

christy1 said:

BigBeans,

When was the unit purchased. Normally you will have one warranty for a unit. Enter the SN number for checking the warranty status. https://www.acer.com/ac/en/US/content/system-information.  Also check the acer contact under the link below. 

https://www.acer.com/worldwide/ 
https://www.acer.com/ac/en/AE/content/standard-warranty

i still have one year warranty but it says in the US, is this a problem?also do you know any tool to check if the problem is actually coming from my gpu, my games keep crashing at random intervals with no error message. and one time i got an error (fatal error loading vertex shader customweapon_vs30) while playing csgo but thats the only error ive gotten otherwise there are no error messages

christy1

BigBeans said:

christy1 said:

BigBeans,

When was the unit purchased. Normally you will have one warranty for a unit. Enter the SN number for checking the warranty status. https://www.acer.com/ac/en/US/content/system-information.  Also check the acer contact under the link below. 

https://www.acer.com/worldwide/ 
https://www.acer.com/ac/en/AE/content/standard-warranty

i still have one year warranty but it says in the US, is this a problem?also do you know any tool to check if the problem is actually coming from my gpu, my games keep crashing at random intervals with no error message. and one time i got an error (fatal error loading vertex shader customweapon_vs30) while playing csgo but thats the only error ive gotten otherwise there are no error messages

Contact the local acer support since the warranty might be global. Did you reinstall the game? check the windows update and your graphics update.

BigBeans

christy1 said:

BigBeans said:

christy1 said:

BigBeans,

When was the unit purchased. Normally you will have one warranty for a unit. Enter the SN number for checking the warranty status. https://www.acer.com/ac/en/US/content/system-information.  Also check the acer contact under the link below. 

https://www.acer.com/worldwide/ 
https://www.acer.com/ac/en/AE/content/standard-warranty

i still have one year warranty but it says in the US, is this a problem?also do you know any tool to check if the problem is actually coming from my gpu, my games keep crashing at random intervals with no error message. and one time i got an error (fatal error loading vertex shader customweapon_vs30) while playing csgo but thats the only error ive gotten otherwise there are no error messages

Contact the local acer support since the warranty might be global. Did you reinstall the game? check the windows update and your graphics update.

i have already updated eveerything, and the game crashes happen in multiple games, do you know any program to find out what the problem is in my pc?

andylb

Why do you say that you have a bad GPU?
Update your Nvidia Drivers, open Nvidia Control center and click the "Help" tab in the menu at the top then click updates. Update the Drivers then report back

BigBeans

andylb said:

Why do you say that you have a bad GPU?
Update your Nvidia Drivers, open Nvidia Control center and click the "Help" tab in the menu at the top then click updates. Update the Drivers then report back

for some reason i dont have an update option in the help tab, but i updated it from geforce experience and i am at 441.87m which i think is the latest one ,and ive tried using an old driver and seeing if the crashes happen and they continue to happen

andylb

I would use DDU in Safe Mode to do a clean uninstall of all Nvidia drivers then reboot into Normal mode.
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then go here an let Nvidia automatically scan your system for hardware and install the drivers it recommends
https://www.nvidia.com/Download/Scan.aspx?lang=en-us

Hermmanoteu

Dude were you able to solve this Cs Go problem? I bought an acer notebook recently and am having the same problem in the game. Was the GPU defective?

Please if you can answer my question, my notebook is still under warranty.