Spin SP513-52N-3478 Black screen

Nilen06
Nilen06 Member Posts: 7

Tinkerer

edited January 2020 in Swift and Spin Series
Hi i have a acer spin 5 I have switched it on and the keyboard light is on but the display is black..... Can someone help me!!!! I have to return my project in 2 days and my laptop is having a black screen!!

Answers

  • Can you enter the exact model of your notebook? Example AN515-52-58VH. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nilen06
    Nilen06 Member Posts: 7

    Tinkerer

    Can you enter the exact model of your notebook? Example AN515-52-58VH. 
    Spin SP513-52N-3478
  • Nilen06
    Nilen06 Member Posts: 7

    Tinkerer

    Please do not accept answers without first solving the problem. Have you tried resetting the battery like this?
    https://youtu.be/NfhgnxUJoZo
    Yes

  • Nilen06
    Nilen06 Member Posts: 7

    Tinkerer

    Please do not accept answers without first solving the problem. Have you tried resetting the battery like this?
    https://youtu.be/NfhgnxUJoZo
    And it is still not working

  • Do the battery and power LEDs flash? Is the image displayed on an external monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • btg
    btg Member Posts: 2 New User
    I am also having the same problem. I tried resetting the battery but it is no use. The battery and power Leds are on and it works on external monitor. I already tried updating the driver but it is still the same. 
  • btg
    btg Member Posts: 2 New User
    It is still not working. Please help me asap

  • @btg what is the exact model? example SP513-52N-3478
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mental420
    mental420 Member Posts: 1 New User
    I am also having the same problem. I tried resetting the battery but it is no use.The battery and power Leds are on and it works on external monitor. I already tried updating the driver but it is still the same.