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Helios 300 PH317-53-72P5 rtx 2060 fan stopping

Jhjh6980Jhjh6980 Posts: 33Member Die Hard
edited August 17 in Predator Laptops
I bought a Helios 300 PH317-53-72P5, the first one I received had a battery problem, so I replaced it with a new one thanks to the warranty.
But I noticed that both pcs had the same problem: the fans never stop even when the pcs were in idle, the pcs had a temperature around 37 degree celcius on idle
I don't know if it's a problem or acer has decided that the fans never stop.
How to stop the fans? with predator sense it is impossible to stop them
When I work on Office or internet searches I like to stop the fans I use a cooler pad
«13

FAQ & Answers

  • StrakoStrako Posts: 17Member New User
    Hello. I have the same question about that. Even if the laptop is fully cooled down (plugged or unplugged) the fans are still on at around 2500rpm and you can hear them. I would like to have them lower or even off when in "desktop idle"
  • belikbelik Posts: 51Member Devotee
    edited August 10
    I have the same problem on PH315-52, gpu fan can’t go lower than 2200 rpm no matter what temperature is it. Cpu fan can be 1680 but very rarely and most time it is around 2000-2200. PS software doesn't allow to change this behavior  and we need to ask Acer to add this possibility.
    There is another way - just remove PS and use other app instead but in this case it will be missed turbo functionality and probably rgb settings and something else
  • belikbelik Posts: 51Member Devotee
    edited August 10
    They could make it specially in favor of triton 500 which can stop all fans to zero rpm

    Similarly why they suggest only short battery with unused 2.5” slot
  • Jhjh6980Jhjh6980 Posts: 33Member Die Hard
    Could someone tell to acer to make update for bios or predatorsense to allow to stop the fans?
  • belikbelik Posts: 51Member Devotee
    edited August 10
    So I installed latest Bios 1.05 on my PH315-52
    I installed latest Predator Sense 3.00.3126

    On idle CPU is 42C, GPU shows --C (with the mark that discrete GPU is idle), System is 36C
    So temperatures are very acceptable but CPU fan does 2040 rpm and GPU 2460 rpm and it can’t go lower or stop due to software limitation 
  • Jhjh6980Jhjh6980 Posts: 33Member Die Hard
    this fan control need another update which is not available now
  • belikbelik Posts: 51Member Devotee
    @xapim Hi, how do you think, can we ask Acer engineers to allow to stop fans on latest Helios?
  • xapimxapim Posts: 2,475ACE Pathfinder
    edited August 10
    belik said:
    @xapim Hi, how do you think, can we ask Acer engineers to allow to stop fans on latest Helios?
    They would never allow it and if it was me i wouldnt either because what you are asking makes no sense whatsoever the fans must be alwasys working no matter what even if the temps are low they have to be on


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • StrakoStrako Posts: 17Member New User
    I think stopping would be a bit much, but lower than 2600rpm or something. I am sitting in front of my laptop and the fans are still very loud - but all I am doing is just surfing the internet. System temp is at 37° so very cool actually.
  • StrakoStrako Posts: 17Member New User
    This is getting annoying. Even completely cooled down both fans are at 2500rpm and really audible. This has to  be a big of some kind  
  • xapimxapim Posts: 2,475ACE Pathfinder
    edited August 11
    Strako mine stays at 2300/2400 and i barely notice any noise i can only notice noise after 3500/4000


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • belikbelik Posts: 51Member Devotee
    edited August 11
    The main problem is with gpu fan. Cpu fan can work at 1700-2000 and it’s acceptable. But gpu is always 2200-2500 and I don’t know why, discrete gpu is idle and system temp below 40C.
    When sitting at the laptop, I can clearly hear noise from the right side of vent (where gpu) and barely can hear from the left (where cpu).
    We really need quick update from Acer engineers.
    If not, there is still an option to swap pwm signal cable between cpu and gpu to see how they send control signal. Also we can split pwm signal from cpu to gpu so they both are controlled by one. Well this is workaround and not best solution but still can work well.
  • StrakoStrako Posts: 17Member New User
    Is like a quick update as well as I really like this laptop despite the  fan issue. I could still give it back. 
  • belikbelik Posts: 51Member Devotee
    Strako said:
    Is like a quick update as well as I really like this laptop despite the  fan issue. I could still give it back. 

    Yes I understand your concerns and you have full right to give it back, fan noise is definitely drawback(no matter wether it’s miscalculation in their design or made specially for marketing purposes).  Fan itself can work at very low, I even saw cpu fan at 960-1500 rpm right after turning PC on. Perhaps, gpu fan just can't work so low (because cpu is normal delta fan and gpu is aeroblade one). Again, then we can replace this gpu with normal delta fan. 

    Speaking of update, it can be very probably that they will never fix it at all so this is what everyone needs to decide.
  • Jhjh6980Jhjh6980 Posts: 33Member Die Hard
    In the triton 500 thinner laptop gaming the fans can be at 0 rpm. Why is it impossible with the helios 300?
    please make update predator sense or bios for have 0 rpm on idle
  • StrakoStrako Posts: 17Member New User
    Jhjh6980 said:
    In the triton 500 thinner laptop gaming the fans can be at 0 rpm. Why is it impossible with the helios 300?
    please make update predator sense or bios for have 0 rpm on idle
    The GPU fans? Then this seems to be a bug or hardware limitation. If the thinner laptop can go 0rpm then the Helios should be able to as well.
    Can we forward this to acer themselves somehow?
  • Jhjh6980Jhjh6980 Posts: 33Member Die Hard
    edited August 11
    In youtube video of the triton 500 the 3 fans of the triton 500 can be at 0rpm
    hope an  admistrator of this web site see the request
  • belikbelik Posts: 51Member Devotee


    Triton runs all 3 fans disabled
    from here at 2:50
    https://youtu.be/yy78VBGLeZY
  • StrakoStrako Posts: 17Member New User
    edited August 11
    I think this is just a display error as the fans then shortly after display at their corresponding speeds.
    It was set to MAX as well.
  • belikbelik Posts: 51Member Devotee
    I think they were stopped then he pressed max button and they spinned up
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