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Acer Predator G9-592 - Black Screen after update

blckFridayblckFriday Posts: 21Member New User
edited June 15 in Predator Laptops
Hello, i have a G9-592 predator and after reset and installing drivers i restarted it. Now the screen stays black but the startup sound still plays.

-i tried connecting it to a monitor and that stays black too
-i tried pressing f2-f9-f10 enter with no success
-i tried holding the power button, even opened it up and unplugged the battery


Now i read some posts and i see some other laptops have had this problem too and it was fixed by installing new bios, which isn t available for download for my laptop


«1

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    Can you access the uefi? Or does the black screen occur after the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • blckFridayblckFriday Posts: 21Member New User
    thank u for replying and sorry i didn t mention that, the screen stays black, the acer predator logo does not show up either
  • blckFridayblckFriday Posts: 21Member New User
    Can you access the uefi? Or does the black screen occur after the Acer logo?
    i also tried pressing the battery reset button with a needle..
  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    Does the same problem occur on an external monitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • blckFridayblckFriday Posts: 21Member New User
    edited June 15
    Yup,  the monitor turns black as it s turning on and then says missing signal
  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    Have you tried resetting the internal battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • blckFridayblckFriday Posts: 21Member New User
    Have you tried resetting the internal battery?

    Yes
  • blckFridayblckFriday Posts: 21Member New User
    Also have tried turning it on with ssd and hdd disconnected
  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    What happens when you press fn + f6? Does the problem occur when you use the notebook only on the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • blckFridayblckFriday Posts: 21Member New User
    edited June 15
    What happens when you press fn + f6? Does the problem occur when you use the notebook only on the battery?
    Nothing, happens same for fn f5 the other functions like disabling the 
    Touchpad and turning keyboard lights off work
  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    You hear the sound work, right? That means windows is probably booting! Although you do not see windows startup, wait for some time to make sure windows is loaded! Then keep pressing the shift key constantly and then press the power key so that in this way, windows will shut down properly, but with fast startup disabled and testing!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • blckFridayblckFriday Posts: 21Member New User
    You hear the sound work, right? That means windows is probably booting! Although you do not see windows startup, wait for some time to make sure windows is loaded! Then keep pressing the shift key constantly and then press the power key so that in this way, windows will shut down properly, but with fast startup disabled and testing!
    Ok, i haven t tried that, i ll let it on for like 10 min and try to boot it into safe mode, u say i must keep shift pressed down and not tap it right?
  • blckFridayblckFriday Posts: 21Member New User
    You hear the sound work, right? That means windows is probably booting! Although you do not see windows startup, wait for some time to make sure windows is loaded! Then keep pressing the shift key constantly and then press the power key so that in this way, windows will shut down properly, but with fast startup disabled and testing!
    Nope, doesn t seem to do anything, at this point i should mention that out of the 5 macro keys nr 4 stays lit all the time, and nr 5 doesn t light up at all

  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    This has a solution, which is not ideal, but for some reason works, see: https://community.acer.com/en/discussion/539769/acer-predator-g9-592-black-screen-when-starting-laptop
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho Posts: 20,720ACE Trailblazer
    Another possibility is to let the battery discharge completely, see: https://community.acer.com/en/discussion/comment/552487/#Comment_552487
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 1,951Member Community Aficionado
    edited June 16
    <<<after reset and installing drivers i restarted it. Now the screen stays black>>>>

    You stated above you have reset to acer factory windows ??? if so was it done by keeping your files or clean install the best way its always format everything but firstly backup everything you would need or copy it to the second drive as the drive c will be completely formatted


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • blckFridayblckFriday Posts: 21Member New User
    xapim said:
    <<<after reset and installing drivers i restarted it. Now the screen stays black>>>>

    You stated above you have reset to acer factory windows ??? if so was it done by keeping your files or clean install the best way its always format everything but firstly backup everything you would need or copy it to the second drive as the drive c will be completely formatted
    It was a factory reset theni insgalled drivers and reset, but i think windows update was running under the radar and bricked the laptop..
  • blckFridayblckFriday Posts: 21Member New User
    Another possibility is to let the battery discharge completely, see: https://community.acer.com/en/discussion/comment/552487/#Comment_552487
    Thing is, now it won t turn on without the ac cord in, the battery shows it s charging but won t keep running when i unplug it
  • xapimxapim Posts: 1,951Member Community Aficionado
    edited June 16
    Dunno  if you already did this but try to remove the acpi drivers completely shutdown disconnect from AC perform a battery powerdrain press/hold battery pinhole for 30s let the laptop rest for 2/3h boot into bios reset bios defaults then on windows let it install acpi drivers again see if the battery starts charging if not you might want to get the windows battery report and check if your battery is faulty which can also be possible


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • blckFridayblckFriday Posts: 21Member New User
    xapim said:
    Dunno  if you already did this but try to remove the acpi drivers completely shutdown disconnect from AC perform a battery powerdrain press/hold battery pinhole for 30s let the laptop rest for 2/3h boot into bios reset bios defaults then on windows let it install acpi drivers again see if the battery starts charging if not you might want to get the windows battery report and check if your battery is faulty which can also be possible
    But how will i reset bios if the screen is always black
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