Speakers only playing from left side of laptop - Acer Predator PH315-51-78NP

rkietn
rkietn Member Posts: 5

Tinkerer

edited November 2023 in 2019 Archives
Hi guys I just recently purchased the Acer Predator PH315-51-78NP (Helios 300) and the speakers only seem to be playing out of the left side of the laptop rather than the left & right. Is that how its manufactured or is the laptop defected? Also the laptop boasts having Dolby audio but when I checked Device Manager only Realtek shows up? I'm pretty new at this so please cut me some slack, thank you!

Heres a picture of the driver, I read somewhere online to uninstall Realtek and "hopefully" Dolby will show up but that seems a bit risky lol.



Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited March 2019
    @rkietn hi have you check the left/right balance on speakers sound properties if the balance is ok and if still no sound uninstall the realtek driver and reinstall it using the acer stock driver for you model download it from acer support and if even after all this still no sound i would recommend to contact your seller/shop or acer support itself for a warranty repai/replacement

    https://snag.gy/fZarDv.jpg


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • rkietn
    rkietn Member Posts: 5

    Tinkerer

    xapim said:
    @rkietn hi have you check the left/right balance on speakers sound properties if the balance is ok and if still no sound uninstall the realtek driver and reinstall it using the acer stock driver for you model download it from acer support and if even after all this still no sound i would recommend to contact your seller/shop or acer support itself for a warranty repai/replacement

    https://snag.gy/fZarDv.jpg
    Are my settings supposed to look like yours or this? https://imgur.com/a/ClEhqhm

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited March 2019
    No i have my speakers off now (not @ home) but the settings are the same your settings look just fine try to uninstall the realtek audio driver and reinstall the acer stock driver if after still persists go for warranty u might have a faulty speaker


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • rkietn
    rkietn Member Posts: 5

    Tinkerer

    xapim said:
    No i have my speakers off now (not @ home) but the settings are the same your settings look just fine try to uninstall the realtek audio driver and reinstall the acer stock driver if after still persists go for warranty u might have a faulty speaker
    Do you know if they would be able to send me just the audio parts to fix myself? Or would I have to send in the whole laptop? It seems like such a hassle when I just received the laptop 3 days ago..
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    rkietn said:
    xapim said:
    No i have my speakers off now (not @ home) but the settings are the same your settings look just fine try to uninstall the realtek audio driver and reinstall the acer stock driver if after still persists go for warranty u might have a faulty speaker
    Do you know if they would be able to send me just the audio parts to fix myself? Or would I have to send in the whole laptop? It seems like such a hassle when I just received the laptop 3 days ago..
    If the driver reinstall wont sort it its a hardware issue and you would have to send it to warranty for repair as you cant open it and replace it yourself


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    Well, try this once. Click the hidden icons arrow at the bottom right of task bar and right-click on Speaker icon. Then click on Sounds. Now, click on playback tab. Select the speakers and configure it. You can test both the speakers there. If it still doesn't help, follow what @xapim said and get it replaced under warranty.
    Trying to do my best here - Your happy Predator owner =)!
  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    edited March 2019
    This is the default speaker. My driver version is 6.0.1.8564. And Dolby Audio is available as an app. Just run it.
    Trying to do my best here - Your happy Predator owner =)!
  • rkietn
    rkietn Member Posts: 5

    Tinkerer

    Thank you everyone, I ended up calling Acer and what they offered me was warranty replacement. Instead, I ended up ordering a replacement from Amazon at no extra charge (where I purchased the laptop) and I'll just copy my files over. Hopefully the speaker works this time! ETA 2 days from now vs 3-4 weeks :)
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    rkietn said:
    Thank you everyone, I ended up calling Acer and what they offered me was warranty replacement. Instead, I ended up ordering a replacement from Amazon at no extra charge (where I purchased the laptop) and I'll just copy my files over. Hopefully the speaker works this time! ETA 2 days from now vs 3-4 weeks :)
    Glad u got it sorted either way :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    rkietn said:
    Thank you everyone, I ended up calling Acer and what they offered me was warranty replacement. Instead, I ended up ordering a replacement from Amazon at no extra charge (where I purchased the laptop) and I'll just copy my files over. Hopefully the speaker works this time! ETA 2 days from now vs 3-4 weeks :)
    Glad you got it sorted. Do tell us if you have any problems in far-away future.
    Trying to do my best here - Your happy Predator owner =)!
  • cmdr_gabe_e
    cmdr_gabe_e Member Posts: 5

    Tinkerer

    Good day, OP!  How were you able to get that resolution from Acer Tech Support?  I have the exact same problem and they're asking me to send it in, and I won't get it back until that are done fixing it which could take up to 7 business days after they receive the laptop.  I cannot afford to be without a computer for 10+ business days and my Helios 300 is my main computer for business stuff :(.

    I bought it back in late Jan 2019 from NewEgg.  I am still hoping for a resolution the same as yours.  Thank you!
  • rkietn
    rkietn Member Posts: 5

    Tinkerer

    edited March 2019
    Good day, OP!  How were you able to get that resolution from Acer Tech Support?  I have the exact same problem and they're asking me to send it in, and I won't get it back until that are done fixing it which could take up to 7 business days after they receive the laptop.  I cannot afford to be without a computer for 10+ business days and my Helios 300 is my main computer for business stuff :(.

    I bought it back in late Jan 2019 from NewEgg.  I am still hoping for a resolution the same as yours.  Thank you!
    I didn't go through Acer support because I didn't want to wait for warranty. I purchased the laptop from Amazon, so I contacted their customer service and am getting a replacement sent through the mail. I am currently holding onto the one I have right now until I receive the new one; then I simply have to drop the faulty one off at one of Amazon drop-off locations! Not too sure how Newegg works but maybe try contacting them first to see if they could do the same for you. Hope this helps :)
  • cmdr_gabe_e
    cmdr_gabe_e Member Posts: 5

    Tinkerer

    rkietn said:
    I didn't go through Acer support because I didn't want to wait for warranty. I purchased the laptop from Amazon, so I contacted their customer service and am getting a replacement sent through the mail. I am currently holding onto the one I have right now until I receive the new one; then I simply have to drop the faulty one off at one of Amazon drop-off locations! Not too sure how Newegg works but maybe try contacting them first to see if they could do the same for you. Hope this helps :)
    HI, RKIETN :)!  Thank you for your reply :)!  AW, MAN, LUCKY YOU!  I could have gotten it replaced through NewEgg as well but I'm already outside their replacement period.  They have 30 day replacement policy and I'm close to my 2nd month with my Helios, so I have no choice but to go through Acer warranty.

    What's painful for me is that I need my laptop for my job/livelihood/business, so I cannot afford to be without it for more than a few days :(.  So now I'm not quite sure what to do.  Do I just get external speakers and "live with" this damaged right speaker until I can afford to send it back?  I just can't send it to Acer right now since I have a lot of work stuff going on.  And I don't have a backup laptop that is comparable to Helios' performance :(.  I'm definitely going to send it back to Acer someday, just not know when.  I'm really glad it worked out great for you!  I wish my laptop's right speaker gave out sooner :(.
  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    edited March 2019
    rkietn said:
    I didn't go through Acer support because I didn't want to wait for warranty. I purchased the laptop from Amazon, so I contacted their customer service and am getting a replacement sent through the mail. I am currently holding onto the one I have right now until I receive the new one; then I simply have to drop the faulty one off at one of Amazon drop-off locations! Not too sure how Newegg works but maybe try contacting them first to see if they could do the same for you. Hope this helps :)
    HI, RKIETN :)!  Thank you for your reply :)!  AW, MAN, LUCKY YOU!  I could have gotten it replaced through NewEgg as well but I'm already outside their replacement period.  They have 30 day replacement policy and I'm close to my 2nd month with my Helios, so I have no choice but to go through Acer warranty.

    What's painful for me is that I need my laptop for my job/livelihood/business, so I cannot afford to be without it for more than a few days :(.  So now I'm not quite sure what to do.  Do I just get external speakers and "live with" this damaged right speaker until I can afford to send it back?  I just can't send it to Acer right now since I have a lot of work stuff going on.  And I don't have a backup laptop that is comparable to Helios' performance :(.  I'm definitely going to send it back to Acer someday, just not know when.  I'm really glad it worked out great for you!  I wish my laptop's right speaker gave out sooner :(.
    Well, whenever you send, do it before your warranty expires. Btw, by any chance, did you ever install Windows 10 from ISO file? With which Windows 10 build did your Predator ship?
    Trying to do my best here - Your happy Predator owner =)!
  • cmdr_gabe_e
    cmdr_gabe_e Member Posts: 5

    Tinkerer

    XdxD said:
    Well, whenever you send, do it before your warranty expires. Btw, by any chance, did you ever install Windows 10 from ISO file? With which Windows 10 build did your Predator ship?
    HI :)!  It already came with Windows 10 built-in :)!  Do you think I should do a fresh Win 10 reinstall and that MIGHT fix it?
    Thankfully Predator comes with 2 year warranty so I have 2 years to send it in.  Maybe when I get the chance to borrow another laptop to use, then I'll send it in.

    BTW, if anyone out there have any clue or suggestions to revive my dead right speaker, feel free to chime in.
    I was really VERY HAPPY with my Predator Helios 300 until this speaker ***** happened, UGH @_@!
  • XdxD
    XdxD Member Posts: 1,581 Community Aficionado WiFi Icon
    XdxD said:
    Well, whenever you send, do it before your warranty expires. Btw, by any chance, did you ever install Windows 10 from ISO file? With which Windows 10 build did your Predator ship?
    HI :)!  It already came with Windows 10 built-in :)!  Do you think I should do a fresh Win 10 reinstall and that MIGHT fix it?
    Thankfully Predator comes with 2 year warranty so I have 2 years to send it in.  Maybe when I get the chance to borrow another laptop to use, then I'll send it in.

    BTW, if anyone out there have any clue or suggestions to revive my dead right speaker, feel free to chime in.
    I was really VERY HAPPY with my Predator Helios 300 until this speaker ***** happened, UGH @_@!
    Yup, you may try reinstall. Most of these problems I've seen here are on the PCs which have Acer customized Windows 10. I never had most of these issues (99% most probably).
    Trying to do my best here - Your happy Predator owner =)!
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Dolby audio is not a driver. Install Acer's sound driver of your computer and search for DAX2. If you find it install it. After click on dolby audio (or dolby atmos my pc is not opened) and close virtual surround. Or if closed open. Try them if they give sound in only 1 speaker you can try make settings in HD Audio Manager.