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Acer predator helios 500 not booting up.

DhumshanDhumshan Posts: 9Member

Tinkerer

edited November 2018 in Predator Laptops
When power button is pressed, the keyboard, trackpad and power button lights flash for a moment and then go dark. It keeps doing this automatically again and again until I long press the power button.

I don't see how could this issue have occurred. Last night I hibernated it before sleeping and now it is doing this.

Model No. PH517-51-N17Q11

FAQ & Answers

  • Hi, 
    Have you tried battery reset? If you haven't, give this a try, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest before trying to start again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    If this doesn't fix it, you may have to send it for a warranty repair.
    https://community.acer.com/en/discussion/553127/acer-predator-helios-500-turning-on-off-repeatedly#latest
  • DhumshanDhumshan Posts: 9Member

    Tinkerer

    Hi, 
    Have you tried battery reset? If you haven't, give this a try, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest before trying to start again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    If this doesn't fix it, you may have to send it for a warranty repair.
    https://community.acer.com/en/discussion/553127/acer-predator-helios-500-turning-on-off-repeatedly#latest
    I did try the power drain. It didn't work. Moreover, now the battery reset button appears to be stuck or broken because now battery isn't charging either.
  • xapimxapim Posts: 1,517Member Community Aficionado
    edited November 2018
    Dhumshan said:
    Hi, 
    Have you tried battery reset? If you haven't, give this a try, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest before trying to start again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    If this doesn't fix it, you may have to send it for a warranty repair.
    https://community.acer.com/en/discussion/553127/acer-predator-helios-500-turning-on-off-repeatedly#latest
    I did try the power drain. It didn't work. Moreover, now the battery reset button appears to be stuck or broken because now battery isn't charging either.
     Maybe u pushed it too hard that it might had smashed it ? the pinhole reset it's just a gentle push with a paperclip you can feel it when its pushed in also did u checked the ram cover port if if the emergency power cut switch is getting pressed properly when the cover is screwed ( there is a safety switch in the memory compartment to cut power completely when you open it)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Acer-MannyAcer-Manny Posts: 1,971Acer Crew Acer Crew
    edited November 2018
    Hi Dhumshan,

     

    I'm sorry that you're having issues with your Predator Helios 500.  I recommend you contacting your local Acer support to send the unit in for repair at the nearest Acer repair center:

    https://www.acer.com/ac/en/IN/content/service-contact

     

    Thanks,

    Acer-Manny


  • This seems to be the interlock button and just press these screws a bit so that this button is pressed the best:

    But I do not recommend that you open the notebook, as it is probably still within the warranty period!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    And how you solved this problem? Because I have the same
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    Ideally you create a new topic @thenumber23! Add me by placing a @!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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