my acer swift 3 won't finish setup?

schneider1990

Hi,
I just bought the Acer Swift 3 today, and after hours my computer has still not completed the setup. It took me all the way through the initial setup stages (forgive me, I am not very computer savvy at ALL so I will probably do a horrible job explaining things here), and it brought me to a page that indicated the computer needed to download Windows 10 and some of the other computer features. The page did state that this could take approx 3 hours, but it has not been almost 5 and I am a little concerned. The setup looked like it was going smoothly, but the screen has been stuck on a blue page for 2 hours, and it says "restarting" with circling white dots. I haven't closed the computer or turned it off at all, and it's been plugged in the whole time. I'm wondering if this is normal?? Thanks in advance for any help!!

IronFly

probably it's hanging on restart.
do a long press on power button to shut it down, then power it on again.