Aspire E 15 E5-521G-44TG

jlnrms1

A month ago, my laptop started to restart itself whenever I am using or conncected to the internet. Sometimes it works perfectly fine but most of the times it requires the ethernet cable so I could use the internet. When it's just starting to be like that, I need to restart it a couple of times before it works but when I use the wifi as my internet access it restarts again. Just a while ago, it works fine but when I am about to transfer rooms, it restarted again and there are no wifi and bluetooth settings.

 

Most of the time, there are no wifi and bluetooth settings on my laptop. I tried installing again the Qualcomm Atheros for WLAN and Bluetooth which I saw on the programs but the file needed for it to be reinstalled is not on my system.

 

Can someone help me about this problem?

doughjohn

Hi

 

It seems you have multiple problems, so first...

A month ago, my laptop started to restart itself

 

This could be overheating, so check the fan duct.  A faulty OS or driver.  A virus or faulty app.

 

Please report any progress after trying the above.

 

It could be a broken motherboard if moving the laptop from room to room  causes a hardware failure.  May just be a loose connection if it returns to normal when stationary again.

 

If we can solve your hardware faults then we can move on to any remaining faults like your internet connection.