Creating a Solution Destination

Acer-Brad

Over the past month, the Acer Community has grown from a few posts to what is now starting to be a Solution Destination for Acer customers. 

 

Since we are adding more than 100 new Members each day, each with their own unique ability to contribute, we expect to see nothing but continued momentum as we head toward a new year.

 

To ensure your Acer Community evolves into the place for solutions, we all need to do our part to recognize those members who take the time to help others.  Therefore, I wanted to a take a moment to remind all Community Members about the importance of using the Accept as Solution and Kudos features.

 

In summary, when you post a question to a board each reply to your question will display the icons below in the body of the reply.  As the person asking the question, only you will be able to select the Accept as Solution icon.  When a reply provides you a solution, simply select the Accept as Solution icon.   That’s it…

 

 

Taking this extra step has many benefits to the Acer Community.  Not only is the Member who provided the Solution given credit for their contribution, the rest of the Community has more confidence in the solution.  Also an icon  is added to the post and search results showing this question is solved. 

 

Along with Accept as Solution I wanted to mention the use of Kudos. 

 

Giving a Community Member Kudos is the best way to give a member a pat on the back for providing good content which contributes to the collective knowledge of the Community.   A Kudos is simply a public thanks and can be used by anyone who feels a member helped drive a post toward a solution. 

 

These features give all Acer Community Members the ability to thank and recognize those members who help others.  It’s these Members that are making your Acer Community a Solution Destination and these features allow you to recognize them for their contributions.