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Microsoft camera application shows a black screen after installing the Windows 10 April 2018 Update (1803)
This article only applies to: Acer Nitro 5 (AN515-53) SYMPTOMS The Microsoft camera application may only show a black screen after installing the Windows 10 April 2018 update. Other camera applications like Skype should still work properly. SOLUTION Acer is working with Microsoft to qualify a new video driver to address…
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Alexa shortcut may not work after reloading Windows
Why is my Alexa shortcut not working? If your shortcut to Alexa is no longer working, you can use the steps below to create a new shortcut. * Type File Explorer in the Windows search box and launch the File Explorer. * Select This PC. * Select Acer (C:). * Select Program Files (x86). * Select Amazon.com. * Select Amazon. *…
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Windows April 2018 Update (1803) is unable to install on devices with Intel or Toshiba SSD drives
Why do I get the error "Your PC hardware is not supported on this version of Windows" when updating to Windows April Update (1803)? SYMPTOMS Some users have reported receiving errors when installing Windows April 2018 Update on devices with Solid State drives. The update may fail during installation or you may receive the…
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How to delay or block Windows 10 updates
How can I turn off or postpone Windows 10 updates? Windows 10 does not allow you to completely disable Windows updates. You can delay or block major Windows updates and continue to receive vital security patches. Choose an option below for instructions on delaying or blocking Windows 10 updates. + How to postpone Windows…
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Getting started with Windows 7 Backup and Restore
How can I create backups in Windows 7? Windows 7 includes a program to create backups of your files and folders. You can decide which data to backup and the schedule to run, in order to have always recent copies of your data. Use the following steps to to configure Windows 7 Backup and Restore: * In case you use an…
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Download standalone update packages for Windows
How can I download and install Windows standalone update packages? Windows 10 allows users to download standalone update packages for monthly quality updates at Windows Update Catalog. Use the following steps to download and install standalone update packages for Windows. * View the last installed update in update history:…
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Locate the serial number on Acer Windows Mixed Reality headsets
Where can I find the serial number on my Acer Windows Mixed Reality headset? You can find the serial number label on the bottom left side of your Acer Windows Mixed Reality headset. You can see an example of the label in the image below. The headset will only list the SNID number and will not show the full 22 character…
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Aspire SW512-52 fingerprint reader may stop working after Windows updates
Why do I get the message "Your device is having trouble recognizing you. Please try again." when I try to use my SW512-52 fingerprint reader? A recent Windows update may cause the fingerprint reader to stop working. The Windows update installs an updated fingerprint reader driver, that requires the fingerprint to be setup…
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Can I wear glasses or contacts while using the Acer Windows Mixed Reality headset?
This article only applies to: AH100 and AH101 Acer Windows Mixed Reality Headsets Yes. The Acer Windows Mixed Reality headset is designed to allow users to wear glasses or contacts while using the headset.
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Acer Windows Mixed Reality Headset Setup Instructions
How do I setup my Acer Windows Mixed Reality headset (AH100 and AH101)? Use the following steps to to connect your Acer Windows Mixed Reality headset to your computer. * Make sure Windows 10 Fall Creators Update has been installed on your computer, and your system meets the system requirements" target="_blank. You can find…
