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System May Freeze or Lockup Using Chrome or Hey Cortana After Installing Windows 10 April 2018 Update
Why does my system freeze or lock up when using Google Chrome or Hey Cortana? The Microsoft Windows 10 April 2018 update may cause some systems to hang or freeze running Apps like Chrome or Hey Cortana. Microsoft is aware of the issue and is currently working on a fix to resolve this. This fix should be included in the…
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Chromebooks do not support WPS connections
Can I connect my Chromebook to a wireless network that uses WPS? Chromebooks do not support connecting to WPS networks. You can connect your Chromebook to a wireless network with the settings below. * Networks that are open and not secured with a password. * Networks configured with WEP, Dynamic WEP, WPA-PSK,…
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Chromebook Touchpad Settings
How can I change the way the touchpad functions on my Acer Chromebook? You can adjust the touchpad settings on your Chromebook to match your personal preferences. The instructions below will walk you through adjusting your touchpad settings on your Chromebook. * Click on your account photo in the lower right hand corner,…
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Chromebook display may be distorted or pixelated when powered on
This article only applies to: Chromebook C731, C731T and C738T models Some Chromebooks may experience a garbled or pixelated screen when powered on. You can see examples of this in the images below. This is caused by a recent driver update to the Chrome operating system. A new version of Chrome OS 64 will be released soon…
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Battery Indicator on Chromebook CB5-132T and C738T May Not Display 100% When Fully Charged
Why is the battery on my Chromebook R11 not showing a full charge? A recent Chrome OS software update is causing some Chromebook models to incorrectly display the battery charge status. This is causing some models to only report 85% to 95% charge capacity when the battery is fully charged. The battery is still functioning…
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Disable or Enable the touchpad on Acer Chromebooks
How can I turn touchpad on my Acer Chromebook off or on? * Open your web browser. * Type chrome://flags/#ash-debug-shortcuts in the address bar of the web browser and press Enter. * Enable the option Debugging keyboard shortcuts, then restart your Chromebook. * Press the Search + Shift + P keys at the same time to toggle…
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Chromebook Spin 11 unable power on for the first time
Why will my Chromebook R751T or R751TN not power on right out of the box? The first time you power on your Chromebook Spin 11, you should connect the AC adapter to the USB Type-C port on the right hand side of the computer. After the system is powered on for the first time, the ac adapter may be used on either of the USB…
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Chromebook C731T battery will not charge if the battery is between 96% and 99%
This article only applies to: Chromebook C731T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 96%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 96%, the system will…
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Chromebook C738 battery will not charge if the battery is between 95% and 99%
This article only applies to: Chromebook C738 and C738T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 95%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 95%, the system…
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Chromebook CB3-431 does not have any sound coming out of speakers
Why is my Chromebook CB3-431 not playing any audio? SYMPTOMS One or both speakers may stop working on the CB3-431 Chromebook due to an issue with a Google audio driver codec. SOLUTION If you experience this issue, please contact Acer support to create a repair order resolve the issue. MORE INFORMATION A new Chrome OS…
