Am enquiring as to why a regional spare parts centre would refuse to help me source a replacement battery & power adapter.
Their email claims: “You need to contact the Acer part supplier from the same country you purchased this notebook.”
The Travelmate P273-MG was purchased in the UK a few years ago, and I’m now in Australia.
What makes an Acer 90w power supply and (presumably) standard travelmate battery so terribly regionally sensitive?
They were pretty slow to respond to my initial query and I had to chase them. I understand the people in question are a certainty a third-party franchise for parts, but I’m pretty sure Acer HQ might want to think carefully about their business relationship with them, considering the ‘can’t-be-bothered’ response I’ve had.
I would like to get genuine Acer spares and not risk it with the myriad of sketchy websites offering spares/ replacements of unknown quality.
Thanks for any rational explanation.
Oh and if there are any Acer Customer Service people lurking, I’d be happy to discuss my recent poor experience.