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Windows 10 in S mode only allows you to install applications from the Microsoft Store
Why do I get the message "Your PC's settings only let it install verified apps from the Store?" Computers that run the Windows 10 in S mode only allow you to install and run applications that can be downloaded from the Microsoft store. You will receive the error "Your PC's settings only let it install verified apps from…
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Windows 10: Reinstall Windows with Fresh Start
This article only applies to: Windows 10 systems You might want to reinstall Windows on your computer without losing your personal data. The Windows Fresh Start process will allow you to keep your personal information, while installing the latest version of Windows. Use the following steps run Windows Fresh Start. * Click…
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Unable to Control Brightness After Windows Update
This article only applies to: Predator GX21-71 A recent Windows update (version 1803) may install an NVIDIA driver that does not allow you to adjust the display brightness. We recommend installing the latest Windows updates" target="_blank to resolve this issue. If you do not want to update Windows, you can download and…
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Video playback shows a green screen after installing Windows update (1803)
This article only applies to: Predator PH315-51, PH317-52, Nitro AN515-52, AN515-53, Aspire A715-72G and A717-72G models. SYMPTOMS Some users have reported a green screen when playing video after updating to the latest version of Windows 10 (1803). Video will appear as a solid green color as shown below. SOLUTION You can…
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Microsoft camera application shows a black screen after installing the Windows 10 April 2018 Update (1803)
This article only applies to: Acer Nitro 5 (AN515-53) SYMPTOMS The Microsoft camera application may only show a black screen after installing the Windows 10 April 2018 update. Other camera applications like Skype should still work properly. SOLUTION Acer is working with Microsoft to qualify a new video driver to address…
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Alexa shortcut may not work after reloading Windows
Why is my Alexa shortcut not working? If your shortcut to Alexa is no longer working, you can use the steps below to create a new shortcut. * Type File Explorer in the Windows search box and launch the File Explorer. * Select This PC. * Select Acer (C:). * Select Program Files (x86). * Select Amazon.com. * Select Amazon. *…
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Windows April 2018 Update (1803) is unable to install on devices with Intel or Toshiba SSD drives
Why do I get the error "Your PC hardware is not supported on this version of Windows" when updating to Windows April Update (1803)? SYMPTOMS Some users have reported receiving errors when installing Windows April 2018 Update on devices with Solid State drives. The update may fail during installation or you may receive the…
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How to delay or block Windows 10 updates
How can I turn off or postpone Windows 10 updates? Windows 10 does not allow you to completely disable Windows updates. You can delay or block major Windows updates and continue to receive vital security patches. Choose an option below for instructions on delaying or blocking Windows 10 updates. + How to postpone Windows…
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Getting started with Windows 7 Backup and Restore
How can I create backups in Windows 7? Windows 7 includes a program to create backups of your files and folders. You can decide which data to backup and the schedule to run, in order to have always recent copies of your data. Use the following steps to to configure Windows 7 Backup and Restore: * In case you use an…
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Download standalone update packages for Windows
How can I download and install Windows standalone update packages? Windows 10 allows users to download standalone update packages for monthly quality updates at Windows Update Catalog. Use the following steps to download and install standalone update packages for Windows. * View the last installed update in update history:…
