Activate and install Microsoft Office Home & Student
How do I install and activate Office Home & Student with my Microsoft® Product Identifier card? Some of our Windows 8 products come with a Microsoft ® Product Identifier (MPI) card in the original retail box. The MPI card is used to activate a full version of Microsoft Office Home & Student. Use the following steps to…
What type of M.2 SSD drives are supported on the Nitro 5
Some Nitro 5 models have an M.2 expansion slot that allows for adding additional storage. Please see the table below for information on what types of drives are supported on your model.
How do the Battery and Power indicator lights on my Acer notebook work?
What do the colors on the battery and power indicator lights mean? Your Acer notebook computer will have LED lights to indicate the power and battery status of the computer. Each LED will be labeled with a power or battery icon, and may flash or change color when the power or battery state of the computer changes. Please…
Hard drive installation instructions for Predator Helios 300 (PH315-53)
This article only applies to: Predator PH315-53 models. The Predator PH315-53 includes a storage bay that allows for installation of a secondary 2.5" (7mm) hard drive. Use the steps below to install a secondary drive in your system. Note: Acer recommends use of an anti-static wrist strap when adding hardware to your…
Hard drive installation instructions for the Nitro AN515-44
This article only applies to: Nitro AN515-44 The Nitro AN515-44 includes a storage bay that allows for installation of a secondary 2.5" SATA 7mm hard drive. Use the steps below to install a secondary drive in your system. Note: Acer recommends use of an anti-static wrist strap when adding hardware to your system. * Remove…
System becomes unresponsive while using video conferencing applications
Why am I having problems with video conferincing on my Chromebook? Some users have reported issues with video conferincing applications such as Google Meet, Google Hangouts, Zoom or Microsoft Teams not working properly. The applications may freeze or not recognize the microphone or camera properly. Google is aware of the…
How do I perform a power reset on my Acer notebook?
How do I perform a power reset on my notebook? If the computer is not able to power on you may find it helpful to perform a power reset. This discharges any electrical build up which may prevent your notebook from powering on correctly. If your product has a battery pinhole reset button, you can press it and hold it for 4…
Reset BIOS or UEFI to default settings
How do I reset my BIOS/UEFI to default settings? Changes to a systems BIOS or UEFI may cause the system to boot abnormally. If you are having trouble booting your system, you may try to reset your BIOS/UEFI settings to default. Press and hold the power button for 10 seconds, or until your system shuts completely down.…
Cursor jumps or randomly activates items in Windows
Why does my touchpad keep clicking items when I am typing? When typing it is possible to brush or touch the touchpad, causing the cursor to jump around or even leave the window. You can lower the touchpad sensitivity, or completely disable the tapping on the touchpad. Click the Start menu and select Settings.…
How do I enable or disable the touchpad on my computer?
How do I enable or disable the touchpad on my computer? The touchpad on your computer may be disabled if the mouse cursor does not move when you touch the touchpad. To enable the touchpad, press and hold the Fn key down and press the F6 or F7 keys. Each time you press this key combination, your touchpad will toggle on or…