VESA mounting Acer products
How can I tell if my Acer product supports VESA wall mounting? Some Acer products support VESA mounting allowing you to mount a display or monitor to a wall or stand using four screw holes on the back of your product. Some models require removal of the monitor stand to access the mounting holes. If your product does not…
How to clean and disinfect your Acer products
How can I safely clean and disinfect my Acer products? The CDC recommends using alcohol-based wipes or a spray consisting of 70% isopropyl alcohol and 30% water for disinfecting electronics. Both are considered safe to use to clean your Acer products. Make sure to squeeze out any excess liquid from the wipe and be careful…
BIOS 1.07 improves AC adapter power continuity
Why does my PT515-52 beep and temporarily switch to battery power when I move the AC adapter? If you experience your PT515-52 beeping or temporarily switching from AC to battery power, you should update to BIOS 1.07 to resolve this issue. BIOS 1.07 will help improve AC adapter power continuity and is posted on the Acer…
Change keyboard backlight settings on the Predator Helios PH315-52
What keyboard backlight settings are possible on the Predator PH315-52? The Predator PH315-52 comes with a keyboard that has blue LED backlighting. There is not a way to change the color of the keyboard backlighting. Use the instructions below to adjust your backlight to your desired settings. Turn off the keyboard…
Adjusting sound on Acer Chromebooks
Acer Chromebooks have volume keys located on the top right side of the keyboard. Each time you press the volume up or down keys, the volume will increase or decrease. Pressing the mute key will toggle the mute setting on or off.
Acer Recovery Media
Where can I get Recovery software for my Acer Computer? Acer products allow you to create your own recovery software on a USB flash drive using Acer Care Center software. You can use this recovery drive to reinstall Windows if you encounter issues, or to reset your system to factory defaults if you want to start over or…
Windows 10: How do I upgrade to Windows 10
How do I upgrade my computer to Windows 10? The Microsoft free upgrade offer for Windows 10 expired on July 29th, 2016. If you did not make use of the free upgrade offer, contact Microsoft to purchase the upgrade. If you have previously upgraded to Windows 10 but want to re-install your system, use the instructions in our…
What is the SNID number?
What is the SNID number? The SNID number is the Serial Number Identification number of your product. It is an eleven or twelve digit number that represents your product's twenty-two character serial number. The SNID allows you to easily enter your serial number into our automated call-routing system and into other support…
On Screen Display (OSD) Lock for Acer Monitors
How do I enable or disable the OSD lock on my Acer monitor? Some Acer monitors include a feature that allows you to lock your on screen display menu so it does not activate when buttons are pressed on the monitor. You can use the instructions below to turn the on screen display lock on or off. Enable OSD lock: Press in on…
Preparing your Acer Chromebook for video conferencing
How do I setup my Chromebook so I can work from home or do school online? Use the instructions in the video below to configure your Acer Chromebook for video conferencing.