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关于摄像头无法识别的解决方法 - Acer Community
<main> <article class="userContent"> <h3>问题：我的摄像头无法正常使用怎么办？</h3><p>解决方法</p><p>首先我们需要确认是否是硬件故障导致，还是说是驱动或是使用软件问题。我们可以通过查看设备管理器摄像头状态来进行简单的判断：</p><p><br></p><p><br></p><p>一、</p><p>1、右击计算机（这台电脑）图标，选择"管理"，</p><p><br></p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-1.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-1.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>2、接着选择"设备管理器"进入</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-2.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>3、接下来我们需要查看的是：在设备管理器界面是否有"图像设备"（有的叫做图像处理设备），Win10系统普遍为照相机</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-3.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-3.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/1.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/1.png" alt="1.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>4、下面会有三种情况</p><p><br></p><p><br></p><p>第一种情况：若是"图像设备"（有的叫做图像处理设备,照相机）这个选项找不到，那代表笔记本主板没有识别到摄像头，即硬件故障，建议您带上笔记本、质保书及三包凭证、购机发票去当地的售后服务站点维修：（服务站网址：<a href="http://www.acer.com.cn/ac/zh/CN/content/servicelocation" rel="nofollow noreferrer ugc">http://www.acer.com.cn/ac/zh/CN/content/servicelocation</a>）</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-6.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-6.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>第二种情况,若是能找到图像设备（照相机），但是有一个向下的箭头（如图），就代表摄像头被禁用，右击点击启用即可，启用之后向下的箭头消失，摄像头就能正常使用了；</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-4.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-4.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/2.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/2.jpg" alt="2.jpg" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p>第三种情况，若是图像设备前面有黄色感叹号或者问号，就代表摄像头驱动没有安装，可以上宏基官网下载对应机型的摄像头驱动 <a href="https://www.acer.com.cn/support.html?type=1" rel="nofollow noreferrer ugc">https://www.acer.com.cn/support.html?type=1</a> ，win10系统无单独驱动提供，点击系统补丁更新即可</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-7.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-7.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/3.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/3.png" alt="3.png" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p> </p><p>二、</p><p>若是在设备管理器下面驱动是正常的，但是摄像头还是无法使用的话，那不排除是您使用软件的问题导致，您可以尝试检测软件方面的设置或是更换软件尝试，</p><p>目前Acer针对于不同系统下载的方式不同，下面我们来具体介绍使用windows7，windows8，windows10 时下载的方式。</p><p>若使用的是win10系统，可以进入应用商店下载微软提供的摄像头软件“windows相机”</p><p><br></p><p>解决方案：</p><p>1、首先在系统桌面处按win+Q，输入"应用商店"打开</p><p><br></p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/8.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/8.png" alt="8.png" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>2、使用右上角搜索功能搜索"相机"</p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/9.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/9.jpg" alt="9.jpg" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p>3、点击windows相机，选择获取</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/10.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/10.jpg" alt="10.jpg" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/11.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/11.jpg" alt="11.jpg" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>若是您使用的是win8系统，可以进入应用商店下载Acer提供的免费摄像头软件"Acer Crystal Eye"。</p><p>解决方案：</p><p>1、首先进入metro风格，打开"应用商店"，</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-13.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-13.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>2、使用右上角搜索功能搜索"摄像头"，找到"Acer Crystal Eye"</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-14.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-14.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p>3、点击"安装"，此为Acer提供的免费软件，故只需登录微软帐号，即可直接下载安装。</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/33687-15.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/33687-15.jpg" alt="image" height="180" width="320" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>若是您使用的是windows7系统您可以登录Acer官网下载Web Cam应用程序，下面介绍一下如何在官网下载摄像头的驱动：</p><p>官网网址：<a href="http://www.acer.com.cn/ac/zh/CN/content/drivers" rel="nofollow noreferrer ugc">http://www.acer.com.cn/ac/zh/CN/content/drivers</a></p><p><br></p><p>下面我们举一款机器说明：</p><p>例：使用型号：V5-471G，使用windows7 32位系统</p><p><br></p><p>1、首先登陆Acer官网，选择"服务支持"里的“消费类服务支持”</p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/4.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/4.jpg" alt="4.jpg" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>2、点入后选择类别，选择机器的系列型号“您可以再笔记本触摸板后侧或是底部查看”</p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/5.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/5.png" alt="5.png" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p>3、选择好目前使用的系统后</p><p><br></p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/6.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/6.png" alt="6.png" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p><p>4、点击应用程序，选择摄像头驱动程序下载</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/7.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ch_article/KB29269/7.png" alt="7.png" height="180" width="320" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>
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