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Windows11系统登录微软账号出现转圈或白屏问题的解决方案 - Acer Community
<main> <article class="userContent"> <p>Win11系统的电脑在登录微软账号时,会出现长时间转圈、白屏问题、甚至报错“网络没有连接”(实际联网正常)问题。导致客户无法正常登录系统、微软应用商店或Office。</p><p><br></p><p>现象如下图:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/WB6RP4PUH7HV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/WB6RP4PUH7HV/image.png" alt="image.png" height="295" width="403" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/3QZI6RP31NEO/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/3QZI6RP31NEO/image.png" alt="image.png" height="329" width="345" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/VK7SK4EW6YJZ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/VK7SK4EW6YJZ/image.png" alt="image.png" height="243" width="620" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><p><strong>微软帐户密码登录电脑需要同微软的网络服务器进行信息交互验证,微软服务器网络不稳定的情况下,会出现用户本身网络良好情况下也持续加载无法进入系统的情况。</strong></p><p>我们需要如何解决呢?</p><p><br></p><p><strong>1. 客户的系统有设置本地账号或PIN码,可正常登录系统的情况。</strong></p><p>请客户正常登录系统后,尝试更改网络链接DNS地址,如下图修改 “DNS服务器地址”,填入“4.2.2.2”,备选“4.2.2.1”,点击确定,再尝试登陆微软账号。备注:请在成功登陆微软账号后,将DNS网址更改为默认选项“自动获得DNS服务器地址”。</p><p>鼠标右键点击网络图标,打开“ <strong>网络和internet设置 </strong></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/3FXKDXTA92DY/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/3FXKDXTA92DY/image.png" alt="image.png" height="201" width="426" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p> 找到并打开“高级网络设置”、</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/UFQV8TMW5PDM/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/UFQV8TMW5PDM/image.png" alt="image.png" height="116" width="458" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>再找到并打开“更多网络适配器选项”</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/DO5X3VYXBKA8/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/DO5X3VYXBKA8/image.png" alt="image.png" height="314" width="491" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>找到连接外网的设备,使用鼠标右键点击其并打开属性</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/T681JW0OLWVS/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/T681JW0OLWVS/image.png" alt="image.png" height="292" width="348" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>双击打开“ <strong>internet协议版本4 </strong>”并修改其中的DNS服务器来解决。</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/XQW2K21ER8IQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/XQW2K21ER8IQ/image.png" alt="image.png" height="362" width="865" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/IVOJF1S6ERJV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/IVOJF1S6ERJV/image.png" alt="image.png" height="228" width="653" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p></p><p><br></p><p><strong>2. 客户的系统没有设置本地账号或PIN码失效,已无法正常登录系统。</strong></p><p> 方法1:如客户系统已锁定,且有另一台可以正常上网的机器,可以引导客户对另一台电脑设置DNS(方法如1操作),并开启此机器的无线热点,故障机器登录无线热点后,可按如下图操作,进行账号解锁工作,并设置新的PIN码。</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/81HDMYOFO3VV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/81HDMYOFO3VV/image.png" alt="image.png" height="383" width="548" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/WM9QIW7FIGHU/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/WM9QIW7FIGHU/image.png" alt="image.png" height="444" width="556" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/ZQIR70W3TNEQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/ZQIR70W3TNEQ/image.png" alt="image.png" height="463" width="564" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/6Y0BTTDG29CY/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/6Y0BTTDG29CY/image.png" alt="image.png" height="428" width="586" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/LWGZNK19R8TP/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/LWGZNK19R8TP/image.png" alt="image.png" height="545" width="574" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/NEK6LW29PCBN/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/NEK6LW29PCBN/image.png" alt="image.png" height="494" width="555" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>重新设置PIN码后,即可正常登录系统。</p><p><br></p><p>方法2:如客户系统已锁定,且没有第2台电脑可利用。可以尝试如下操作,去修改系统host地址。</p><p> 在系统登录界面按住Shift键不放再点击系统重启按钮,或开机时长按或点按F8按键,或者强制开关机3次以上。可以进系统的恢复界面,进入“选择一个选项”界面点击“疑难解答” ,再依次点击“高级选项 > 命令提示符,如图:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/VPA4DO0M0LIL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/VPA4DO0M0LIL/image.png" alt="image.png" height="386" width="480" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/XFM9E6XF2OKE/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/XFM9E6XF2OKE/image.png" alt="image.png" height="389" width="480" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/PNS5J31C8EK4/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/PNS5J31C8EK4/image.png" alt="image.png" height="413" width="576" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>再输入以下代码(为Microsoft登陆的host地址):</p><p>a) @echo 13.107.213.19 logincdn.msauth.net>>C:\WINDOWS\system32\drivers\etc\hosts</p><p>b) @echo 13.107.213.19 acctcdn.msauth.net>>C:\WINDOWS\system32\drivers\etc\hosts</p><p>c) @ipconfig /flushdns</p><p>d) 如下图:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/H3ICPXDDEF69/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/H3ICPXDDEF69/image.png" alt="image.png" height="305" width="865" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>重启机器后,再尝试按方法1的操作解锁微软账户。</p> </article> </main>
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