ok, let's do a trick:
download CLI 13.2
unzip the downloaded file
and copy/overwrite rstcli64.exe to the RAID tool, then try again.
I've had my SA12 for over a year and the cord wiggles around in the power port quite a bit when fully inserted. My SA12 is my primary machine and I use it extensively. I have plugged and unplugged the power cord hundreds of times over the last 13 months and still works and charges without issue - despite the play in the cord.
IMHO, as long as you don't strain the cord while it's plugged in, I think you'll be fine.
The video/cam ribbon cable tortuously meanders thru the hinge area from mainboard & LCD screen connectors. Oftentimes a break or crack happens in ribbon conductor trace lines usually in the hinge area from simple wear & tear of opening/closing the screen lid. Other times, the ribbon connector ends simply need to be re-seated several times to clean the connections. Google "e5-574G" "disassembly" with the quotes for how to videos on accessing the connectors. Jack E/NJ
So, I just wanted to let you know that I solved my problem. It wasn't an hardware related issue, it was a pure software started process.
I still don't know exactly what was going on, but as I said the problem was only in windows, ubuntu, bios, and windows safe mode all worked. I found out an information in the event viewer about the kernel starting a shutdown trasition, the software was aware of the shutdown. I still don't know why I couldn't boot the system after the shutdown... but I guess it had something to do with the Hybrid sleep function and the ram not getting fully cleaned. I solved by reinstalling windows via the fresh start function in windows defender, clean intall.. reset this pc didn't work.
The Cool Boost thing solved my problem
The fans hit max speed before the GPU is over 72C so thats fine by me. Thanks!
the latest BIOS for your version is 1.13
ram settings are not available on Acer BIOS.
about drivers, windows 10 will be able to install automatically almost all drivers, so you don't need to rely on Acer website.