I'm in Bacolod. The in-store tech had no idea what I was taking about. I brought printed copies on sections of this thread and also took a video on my receipt and the problem happening in case techs doubt the problem. I showed him everything and they called the head in-store tech and had no idea also. They though it had something to do with guided navigation/narrator. They refused to read the printed copies I brought and they proceeded to call the local service center. The local service center rep refused to acknowledge the issue with the stuck windows button and advised the in-store techs to do software troubleshooting. I basically left the store for a while to cool off my head as they refused to listen to what I was saying. Upon returning, the in-store tech restored windows to factory, applied updates, and tried to update the already updated bios. Still he had no idea how to troubleshoot the device. He offered to give a replacement product, based on the the model no. it was still the same line of switch 10s that had the issue. Exhausted, I opted to replace it with an asus t200 instead. Tried to get the name of the local service rep center rep but they refused.
I was willing to have it serviced and get the device fixed as it was perfect or my needs. Unfortunately I have to go through hoops just to let them know what the problem is.
tl;dr In-store tech and local service center tech had no idea how to address the issue. Replaced it with another device instead.
United States