Acer Aspire Switch 10 (SW5-011-18R3) won't turn on

SilentEch0
SilentEch0 Member Posts: 10 New User
edited March 2023 in 2017 Archives

Hello,

I just bought a Switch 10 (SW5-011). I installed Office 2016 on it and got prompted to do a restart, so I did. The screen went black and then a red and black box popped up saying the BIOS is being updated from 1.04 to 1.08, I believe. I didn't think anything of it since it is a older device. It went all the way to 100% then the device went completely black, like it shutdown. I gave it 10 minutes thinking it was finishing the BIOS update but it never came back on. I tried turning it on but I could not. The power light is amber color and has been plugged in since I first turned it on an hour ago. Troubleshooting, I have tried the 30-60 seconds with just holding power, power and volume up, and power with volume down. Each of them I tried plugged into the AC adapter and without.

 

What is wrong with my device?