Need to reinstall Windows, have a key but no DVD

charming_duck
charming_duck Member Posts: 2 New User

Hello!

I have my notebook (Extensa 2510 series) for a few months now, but I need to reinstall it!


I received no installation medium like a DVD, with the laptop.

As I have a valid Windows Serial Key (came with the device), I wanted to use Microsofts Setup Box (http://windows.microsoft.com/en-GB/windows-8/upgrade-product-key-only), but the tool states that my key cant be used.

 

How do I get a installation medium so I can reinstall and use my notebook again?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Acer recovery media
    if you are in the US you can buy it:
    http://store.acer.com/store/aceramer/en_US/eRecovery

    if you are outside the US, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

     

    or try this but i think your key will not work too:

    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    I'm not an Acer employee.
  • charming_duck
    charming_duck Member Posts: 2 New User

    Thank you for the answer, but I'm not going to buy a recovery medium. I bought that Windows license with my notebook so I premise that I also get the possibility to reinstall. I'm currently downloading windows with the lastly mentioned tool. I would be very upset if that wouldn't work.

  • billsey
    billsey ACE Posts: 31,672 Trailblazer

    Fire up Disk Manager if Windows works well enough and take a look at your partitions. There is very likely a recovery partition in the neighborhood of 10GB in size that contains the recovery info. You can create recovery discs from it or recover directly from it, rather than using a different Windows image.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • YousufJawad
    YousufJawad Member Posts: 4 New User
    Well simple solution is that you reset your windows from recovery option in control panal,,(for wondows 8.1)
    or make a bootable USB DRIVE to install windows,,