Windows 10 installation problem

tank1932
tank1932 Member Posts: 2 New User
edited March 2023 in 2017 Archives

Hi, I can't install Windows on my Acer Aspire e5-511-P7AC. It's a clean install of windows 10 that I create on USB key with media creation tools from Microsoft. The probleme is when the computer boot after the installation, it's install the devices and crashes and boot again and again. I'm not able to finish the installation.

 

Do I have to install a specific driver to make work the installation ? and which one ?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    are you able to enter Safe mode or it still reboot?

    http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

     

    use USB recovery method to enter safe mode.

     

    Probably there's a driver crashing during installation.

    I'm not an Acer employee.
  • tank1932
    tank1932 Member Posts: 2 New User

    I can't boot in safe mode and don't have access to Windows then, i can't use USB recovery method.

     

    I'm pretty sure there is a driver problem. How I can find which driver don't work ? There is no data on my PC except the new Windows installation because I format the hard drive.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you must be able to use the USB recovery mode since you wrote you created an USB installation media. (it will work as USB recovery mode, just boot from it as you were installing windows 10)

    I'm not an Acer employee.