How To Recover Disconnected NAS Drive

Henry_Coolidge
Henry_Coolidge Member Posts: 13 New User
edited March 2023 in 2017 Archives

I mistakenly Disconnected a previously connected NAS drive that had been assigned as Z:/. Now Win 10 doesn't even recognize it as an available drive on the network using either This PC or File Explorer. However, it is shown as a netwrok device using Control Panel/Network and Internet/View Network Computers and Devices. Though the drive can't be reconnected to the computer through Control Panel.

 

Any suggestions how I can recover the NAS drive?

 

Thanks

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    normally a NAS is not mapped as single drive but folders are shared as:

    network folders

    or

    network drives

     

    if you know the NAS IP, you can add this to the Map a network drive, directly

    (example)

    \\NAS\sharedfoldername

    \\192.168.x.x\sharedfoldername 

     

    have you tried on file browser to type \\NAS\sharedfoldername - \\192.162.x.x(IP)\sharedfoldername and check if it connects?

     

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you right click on file browser (My PC) and choose "add a network location", are you able to find your NAS?

     

    can you please tell us which OS are you using?

    I'm not an Acer employee.
  • Henry_Coolidge
    Henry_Coolidge Member Posts: 13 New User

    Thanks for your reply.

     

    Right-clicking This PC gives me the option to Map a Network Drive, however the NAS does show as one of the drives, only this and another computer on the network.  Maybe there is a setting in the Registry that is preventing the NAS from being recognized, because I haven't found anything at the user level.

     

    I'm using Win 10 Home, up to date.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    normally a NAS is not mapped as single drive but folders are shared as:

    network folders

    or

    network drives

     

    if you know the NAS IP, you can add this to the Map a network drive, directly

    (example)

    \\NAS\sharedfoldername

    \\192.168.x.x\sharedfoldername 

     

    have you tried on file browser to type \\NAS\sharedfoldername - \\192.162.x.x(IP)\sharedfoldername and check if it connects?

     

    I'm not an Acer employee.
  • Henry_Coolidge
    Henry_Coolidge Member Posts: 13 New User

    Thanks for your help, but sadly we've been chasing a dead horse.

     

    After some trouble-shooting, it's become apparent that the NAS drive itself has died.  Though it was a slow methodical death in steps. Initially the laptop lost its access after I "disconnected" the drive, but the desktop still had read/write access for the next few hours. Then the desktop lost its access. Finally, the drive will no longer reboot, even after disconnecting power for 4-5 minutes to allow residual voltage to bleed off from the power supply.

     

    This forum and its members provide an excellent service. Thank you all very much.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    so sad about your NAS.

    I'm not an Acer employee.
  • Henry_Coolidge
    Henry_Coolidge Member Posts: 13 New User

    Thanks. Amazing how Planned Obsolesence can be predicted so precisely, within months of warranty expiration.

     

    We designed systems that would last for years, we made our money with on-site tech service and spare parts.