having problems with Acer E1-572

Tess01
Tess01 Member Posts: 3 New User

Hi I'm having problems with my Acer E1-572 - It has gone into 'sleep mode' and I cannot get it to work again. I have pressed keys and even the power button, but nothing is happening. When I press the power button, the Power Indicator light flashes for a few seconds then nothing!

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Tess01,

     

    I'd start with a power reset. Remove your AC Adapter and Battery to start. With both removed and nothing else plugged in (printers/mice etc..) hold the power button down for 30seconds. This will make sure there isn't a simple power issue. Finally, plug in your AC Adapter, try to power the machine on and hopefully it will begin booting up like normal.

     

    Next step would be to try another AC Adapter if you have access to one and then contact support.

     

    Hope this helps,
    Cory

  • Tess01
    Tess01 Member Posts: 3 New User

    Hi Cory

     

    Many thanks, as I said earlier, I am new at this stuff, but have followed what you advised and it works.

     

    Tess01

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Awesome, and thanks for providing feedback!

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