D drive partition on ACER Nitro not working and unable to format

rheanna
rheanna Member Posts: 3 New User

Can anyone help i bought an acer laptop and the c drive and programes work great but the storage part 'D Drive' says it canot be used as it needs formatting. It gives you an option to format but when i have tried to format it it doesn't work. so i now have a very expensive laptop that i can't put my stuff on as the D drive is 913GB and not useable. Any suggestions?

Thanks.

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Are you doing this in Disk Management? Control Panal/Administrative tools/Computer Management/Disk Management

    Does it say it's a (D) 913GB NTFS  (Healthy Primary Partition)?

  • rheanna
    rheanna Member Posts: 3 New User
    C drive is NTFS, but the d drive says RAW. it says its healthy primary partition but I can't use it. It asks for formatting to be able to use but won't format when I try. Thanks.
  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Note the sizes of all the drives.

    Open a command prompt as Administrator.

    Type diskpart

     Then type list disk     find the D: drive. Be absolutely sure it's the correct drive

    type select disk * (the number of the D: drive)

    Type clean

    type create partition primary

    type format fs=ntfs quick

    Type exit   

    again type exit

     

  • rheanna
    rheanna Member Posts: 3 New User
    Thanks, I got as far as Diskpart clean and got this message

    Diskpart has encountered an error: The request could not be performed because of an I/O device error.
  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Download and run Malwarebytes https://www.malwarebytes.org/mwb-download/

    After it's done, Open a command prompt as Administrator.

    Run chkdsk c: /r   Then try diskpart. 

    If it still gives you an error boot into safe mode and run diskpart.