Can't update Thunderbolt 3 drivers

FredLee
FredLee Member Posts: 1 New User

I have an Acer Aspire V Nitro Black Edition, System Model Aspire VN7-592G. I opened the Acer care centre and installed the first Fixpack for Thunderbolt 3, however when I was installing the Part 2 of the fixpack, it kept insisting that Fixpack 1 be installed first, even though it has. Any ideas on how to fix this?

 

Thanks!

«1

Answers

  • PMiner
    PMiner Member Posts: 180 Enthusiast WiFi Icon
    Try uninstalling Fixpack 1, and reinstalling it. If that does not work, try simply downloading the thunderbolt driver from here.
  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    I have tried the same and I'm facing the same issue.

    When I download and install again it detects Part 1 installed and declares that its already there. Then when I try to install part 2, it doesn't saying install part 1 first but the Acer Care shows Part 1 already installed. I can't figure out how to remove it completely as there are no clickable buttons to remove Part 1 that has been installed.

    Somebody from Acer please!

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    Can anybody please help us here? I am still awaiting a solution and regularly checking back on this thread.

    To rephrase my query,

    How can I install the part 2 without it asking me to install the already installed part 1 Thunderbolt driver?

    I think this calls for an uninstall of Part 1 only to reinstall it again, but I can't figure out how to uninstall this part 1 as the Acer Care center does not show any such option nor could I find it in the device manager.

    Please let us know soon, Thanks!

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    Acer - please help us! I have been consistently waiting ever since I posted this, checking on it every time I see the Acer Care Center tell me '1 new update'.

    Please tell us how to install part 2 when it says part 1 not installed. (When in reality it is)

    Alternatively, how to remove part 1 and re-install part 1 such that part 2 detects it?

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,335 Community Administrator

    It may be possible that the update got corrupted, have you tried downloading the Thunderbolt Update Tool from our Downloads and Manuals page to perform the update?

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    Acer-Jose wrote:

    It may be possible that the update got corrupted, have you tried downloading the Thunderbolt Update Tool from our Downloads and Manuals page to perform the update?


    Yes, I have!

    I ran it as administrator and then I get failed to load Thunderbolt (TM) controllers through WMI. Initialize controller ...

    corrupted.JPG

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    hi ive been having this problem ..... ive managed to update the thunderbolt controller but .. the nvm is still on 10 as u can see in the photos ..... please please please please help!!!!!!!!!!!!!!!!!!!!!! ive got a akitio node and i can run it as the nvm wont update 

     

     

     

     

     

     

     

     

     

    and when i run  the updater i get the atached Capture4.JPGCapture 2.JPGcapture 1.JPG

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    sorry just to edit ... see picture of thunferbolt 3 detilas last one was a old imagecapture 1.JPG

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,335 Community Administrator

    Haz100 ha escrito:

    sorry just to edit ... see picture of thunferbolt 3 detilas last one was a old image


    I'm sorry for the delay, I've been looking into this.  @Shumayal, can you please post a screenshot of the version you currently have?

     

    Also, the setup.exe file shold have an uninstaller.  Please try uninstalling and reinstalling with the setup.exe file.

  • phoovestol
    phoovestol Member Posts: 2 New User

    I'm having the exact same problem. Please let me know if anyone has found the solution - I'm a music producer who can't afford ther risks of outdated thunderbolt technology. Reinstalling part 1 didn't work.

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    Hi,

    @Haz100 @Acer-Jose

    My problem just got fixed. I contacted Ryan from Acer ME and they sent me a FWUpdate tool (We Transfer link expires March 28) and it worked. Yayy Smiley Happy

    I was having NVM version 10 and the tool updated it to 15. I also updated BIOS from 1.10 to 1.12

    Can you confirm this is the latest?

    happy.JPG
    NVM Firmware Version updated from 10 to 15NVM Firmware Version updated from 10 to 15
    My problem seems to be solved on paper. Will let you know if I face problems when I connect Thunderbolt Device.

    Also the Acer Care Center no longer shows me any pending updates.
    It's been a long time but finally fixed! <img class=" title="long time.JPG" />It's been a long time but finally fixed! Smiley Happy

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    hi  Shumayal,

     

    glad you finally got it solved :-) ,, caould you possbily forward that wetransfer link tio myself???

     

    be very greatfull if u could ive been trying to update my nVM from 10 to 15 and would be over the moon to try ur link

     

    please send to *********@gmail.com

     

    thanks very much

     

    [Edited to remove personal information.]

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    sory i just realised u posted the link

     

    ill try and report back

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,335 Community Administrator

    Shumayal wrote:


    Can you confirm this is the latest?

    happy.JPG
    NVM Firmware Version updated from 10 to 15NVM Firmware Version updated from 10 to 15

    I'm gald that you were able to solve your issue Smiley Happy  This is indeed the latest firmware update for the VN7-592G.

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    HI Acer-Jose,

     

    please help i have amazling updated my nvm but my PD Firmware version stays the same ????

     

    Capture.JPG

     

    see above ...... i tried uninstallling and reinstalling but i cant get the pd version to update ...

     

    plase help

    BIOS Version/Date Insyde Corp. V1.12, 06/10/2016 that is my BIOS version 

     

    please please please help

     

    im so close Smiley Sad

     

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon
    Hi Haz100, I didn't check my PD firmware before doing this but did you also install part 2 from the care center?

    Also please make sure you followed the SOP from the compressed folder I have linked. There are two prerequisite steps before flashing of running a file, Restarting and enabling. Only then you flash.

    Just refer to the SOP Readme file in it. ☺️
  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    HI Shumayal,

     

    shoot , i just ran the update toolSmiley Sad..... i dont have care centre as it says when i try and install it is no compatiable .. anyway

     

    i have not run the CFP_Install .. so when i right click and run as admin i get this ....Smiley Sad(

     

    Capture.JPG

     

    do you know how to fix this ...

    thanks again for replying

     

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    ignore me .. ive fixed it and running it now again ... we will see how it goes

  • Haz100
    Haz100 Member Posts: 12

    Tinkerer

    Smiley Sad when i run the enable TBT i get this and it times out ....Capture.JPG

    i need ti run this as administrator .... please help

  • Shumayal
    Shumayal Member Posts: 58 Die Hard WiFi Icon

    Yes, right click and run as administrator. Does it still come when you run as administrator?

    My local Acer support also advised about the update.

    With regard to your concern, yes you can share the drivers to other Acer customers having the same model and having the same driver difficulties. Make sure that they also update the BIOS to latest (and install the correct BIOS file for their laptop model to avoid MB damage).