need help!A500 is frozen at boot screen and I get a dead Android with exclamation after hard reset.

dmv616
dmv616 Member Posts: 1 New User

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder

    hi...

     

    You may once more perform a hardware reset

    Use a small thin object, such as a paperclip, to press the recessed reset button. This button is located on the bottom side of the tablet, next to the USB connector,

     
    If issue persists perform a Factory Data Reset
    The following steps will erase all of your personal information, all stored contacts and any programs you have installed on your tablet.
    1. Power off the tablet.
    2. Press and hold the Volume up button, which is located closest to the touch screen lock switch.
    3. With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    4. Once the tablet vibrates, switch the touch screen lock switch on and off repeatedly while still holding the Volume up button.
    5. Release the Volume up button and stop switching the touch screen lock switch once the "Erasing Userdata..." message appears in the upper left corner of the screen.
    6. Once the factory reset has been completed your tablet will load to the Welcome screen.
    7. Your Factory Data Reset has completed now follow the onscreen steps to setup your tablet.
    If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat
    If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support
This discussion has been closed.