01-07-2014 12:52 PM - edited 01-07-2014 12:54 PM
My laptop freeze when i m connected to the internet(wi-fi, ethernet), i can't do anything, the screen freeze, mouse, ctr+alt+del doesn't work, i have a acer aspire v5-552G-8409 with windows 8 but when i'm not connected the freeze doesn't occur.
Can you help me please?
PS: i've updated all the drivers from Acer.com corresponding for my laptop but that don't change anything.
02-23-2014 09:01 PM
i've been having the same problems, right out of the box. Staples replaced it. New one was running fine for about 3 months, same problem happening again!
03-22-2014 05:23 PM
Hi everyone! sorry for the late feedback, but i think i found a solution: I just disabled my ethernet device in device manager, since i haven't encountered any problems, no more freeze.
The only thing is now i have only the Wi-fi to connect on the internet, but i just get used to it.
a month ago - last edited a month ago
Just wondering if anyone can verifty if diabling the ethernet device works for this issue. I too, am suffering from a locked up laptop, mostly when im downloading or installing something. Its like everytime i ask the hard disk drive to do a little work, it fails on me and locks up completely.