Switch Alpha 12" does not turn on

I had the same problem.  I contacted Acer, and they say there is no pinhole to reset / disconnect battery, and holding the power buttond doesn't restart it.  

So, you have to wait until the battery dies.

However, to speed that up, I noticed that I could still charge my phone from the USB 3.0 port while the computer was otherwise dead, so I drained the computer battery by charging up whatever devices needed charging.  After it completely drained, the blue light goes out, then you can plug it in and see if it works.  Worked for me.

Acer was willing to repair it based on the symptoms though.

@seggreeses:  I think this is a Windows problem.  I have Windows computers that hang sometimes when coming out of hibernation or when there is some conflict or overuse of the CPU, so they need a hard reboot (usually pressing the power button for about 5 seconds).  However, this is a particular problem for the Switch Alpha 12, since there is no way to cut power from the battery.  

To prevent this as much as possible, I have turned off the hibernation function and I have not had the same problem since, but the battery dies faster if in sleep mode.  The good thing about this computer is that it only takes a few seconds to shut down and boot up, so I generally just shut down unless I'm just carrying it somewhere to use again right away.  I haven't had any other hanging issues with this computer.

Have you tried charging (discharging) from the USB-C?  I might have been charging from there, since my cel phone uses a USB-C to USB-C charging cable.

Hope you get yours working again.  Its a great little machine when it works.

@seggreeses

That sounds pretty bad.  It seems like you have some serious problem with Windows startup, but it could possibly be something wrong in BIOS (but this is very much less likely).  I'd first try a full reset of the system to factory settings, or see if I could return it and get a new one, if you still have that option.  Some of your power settings might be the issue, or other programs you added might be causing an issue when trying to load at startup.  From your description, a fresh install would be the next logical step to fix this if you are not going to return it.  We should try to get ACER to make the power button long press kill the power.  That would at least speed up the diagnosis times for these issues.  It is terribly inconvenient to wait a few days for a reboot on any hang.  Good luck!

I am facing the same issue on my Acer switch alpha 12. It doesn't wake up from sleep. 
After consulting the local Acer authorised service centre in Bangalore, they say it's a motherboard issue and needs to be replaced. 
Whereas in some posts I read it's a microsoft issue.

Can someone pls help me regarding this issue and how it could be resolved?

It's just 2 months I purchased it from Malaysia and I am on Intl. Traveller's warranty which, unfortunately, I wouldn't be applicable as I am Indian citizen and not Malaysian. Now I dont know whether I have to shell out extra 20k+ bucks to replace the motherboard or wait for another resolution

Need help folks

Regarding the "magic key sequence" another user posted - I just had an issue where I think my Switch Alpha 12 was trying to install the Creators' Update for Windows 10 at the same time I was trying to reset my computer (wipe of everything).

I figured there must be something like that and what appears to have worked for me was the following:

1. Ensure the Switch Alpha 12 unit is completely shut down (no blue light, you tried a 30-second long press, all that).

2. Press and hold the power button until the blue light comes on.

3. Almost immediately after that, begin tapping the Windows button repeatedly, perhaps 2 to 3 times a second. The Windows button is the button with the Windows logo that's below the Volume rocker button.

This got me going again. I wish Acer had designed this unit with some kind of pinhole reset like many smartphones but I guess they figured this kind of bricking would never happen.