Help! My Acer Aspire Switch 10 E can't detect the 500 GB HDD.

mgabby15
mgabby15 Member Posts: 4 New User
edited October 2023 in 2020 Archives
Acer Aspire Switch 10 E can't detect the 500 GB HDD. Every time I plug in the tablet to the keyboard, it won't detect the HDD. Both the keyboard and the mouse pad are doing fine. Only the HDD wasn't detected. Need help ASAP

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    press windows key logo + x

    choose Disk management

     

    have a look if the 500GB HDD is listed, if so, right click and select Change drive letter, assign a letter

    I'm not an Acer employee.
  • mgabby15
    mgabby15 Member Posts: 4 New User

    The HDD wasn't on the list. I am sure because out of the three things there, non said 500 GB capacity 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    are you sure your model has the 500GB HDD?

     

    you said 3 things on disk manager, can you report them or take a screenshot and post it here?

    I'm not an Acer employee.
  • mgabby15
    mgabby15 Member Posts: 4 New User

    Acer paint.png

     

    I've been using this laptop of mine for two weeks. I have used the HDD before but now, the tablet can't detect it anymore. I have stored some important files in the HDD.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    not good.

     

    shutdown your Switch, take off the keyboard and boot, once booted connect the keyboard and check the HDD.

    Can you hear any HDD spin or ticking sound from the keyboard?

    I'm not an Acer employee.
  • mgabby15
    mgabby15 Member Posts: 4 New User

    Still no improvement. Every thing is fine except the HDD. USB port works but  really except the HDD.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    give Acer support service a call, i suspect the HDD is gone.

     

    http://www.acer.com.ph/ac/en/PH/content/service

    I'm not an Acer employee.
  • @IronFly: May be AcerSwitchLock issue. The tablet isn't recognized correctly by the KB dock. May be the master connector.

    France
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Click "Run" and type Diskpart.exe

    Enter List Disk<cr>

    Record what it found

    Close the window

     

    This will find a connected disk even if not mounted.

     

    Be careful, DISKPART is a very powerful program that can wipe out your disk is not used properly.It operates at a lower level than Disk Management

  • saraavicena
    saraavicena Member Posts: 3 New User

    Hi there, how was yout problem? Was is solved?

    I got the same problem with you, how can you fix it? Please tell me

  • kamal
    kamal Member Posts: 3 New User

    I have the same problem now after upgrading to windows 10, the HDD 465GB not accesible anymore, always giving incorrect function, any idea how to fix it? thank you

     disk d.jpg


     


     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    your additional HDD is marked as unallocated, this mean that was completly wiped, you need to right click it and choose to format to have it working again.

    I'm not an Acer employee.
  • kamal
    kamal Member Posts: 3 New User

    no options.jpgi cannot format it because whenever i try to initialize or create new simple volume an error will pop "incorrect function"

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Disconnect and re-connect the keyboard dock and check again.

    I'm not an Acer employee.
  • Petzl
    Petzl Member Posts: 1 New User

    Go here
    content/drivers

    Select "Notebook"

    Select "Aspire Switch 10 E"

    down page select operating system in "Scroll Box"

    select windows® 10 32-bit (or similar)

    Click TAB "Application"

    download "Quick Access Application" which will unlock the drive in your keyboard.
    think this is the one?
    I did a clean install of "Win10" and that program (Acer Quick Access/SwitchLock) was deleted during installation.

    This can make the drive undetectable if that Acer program has turned off your drive

  • kamal
    kamal Member Posts: 3 New User

    Thank you Smiley Happy it works now, it was just a driver issue and quick access fixed it

  • balaaji
    balaaji Member Posts: 1 New User

    i can't change the name caan you tell me how to..Screenshot (5).png

  • freaklip13
    freaklip13 Member Posts: 3 New User
    install and open acer quick access - acer signature Features -click gear -uncheck switchlock .booom