Acer Switch 11 screen going black

Useruser
Useruser Member Posts: 1 New User
edited March 2023 in 2017 Archives
My laptop is about two years old, suddenly it has started switching to a black screen almost as if it's locking and I have to use keyboard to get it back. This is only an issue when it's attached to the keyboard, which is frustrating! Have tried restarting and currently updating.

Any help much appreciated!

Answers

  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru

    We suggest youtry holding the power button down for 5-10 seconds to get the machine to hard shut down. The other option would be to use the emergency battery button (it will require a paperclip, pushping, etc.. and hold it down for a few seconds).

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