Acer Media software won't play DVDs

Harthill72
Harthill72 Member Posts: 3 New User

I have a brand new V3 772G running Windows 8.1 but the Acer Media app won't play DVDs.

 

It recognises the disc but only shows the file breakdown. I can select and play the copyright warning but nothing else?

 

Any help?

 

Thanks.

 

Answers

  • hdatx
    hdatx Member Posts: 40 Troubleshooter

    Get another DVD/media application.  try the DVD/CD in other unit check which software you are running in the spare/test pc if it runs duplicate on your unit.  Versions, compatibility problems may cause this.

  • Harthill72
    Harthill72 Member Posts: 3 New User

    Does that mean Acer Media doesn't work on Windows 8.1? I find that hard to believe.

     

    I'm using the bundled Media software as I don't want to pay $100 for the Windows Media upgrade, surely Acer bundle software that works?

     

    I just need to find out why mine isn't working yet and fix it.

     

    Any help is very much appreciated.

     

     

  • Honeybee
    Honeybee Member Posts: 50 Troubleshooter

    Hi, I think you can change another DVD for a try, or try to another DVD player? That may confirm where the issue from.

  • Harthill72
    Harthill72 Member Posts: 3 New User

    I've tried several discs, the player just won't play them.

     

    Does anyone have any way to attempt to isolate/fix the problem with Acer Media instead of just 'use something else'?

     

    Anyone?

     

     

  • yuckily
    yuckily Member Posts: 22 New User

    Did you also only see the copyright warning when you played other discs? If yes, suggest you to use Help/Send Feedback on Acer Media top menu to contact support service. I used to contact the support service and got a quick reply. Hope it’s helpful.

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