Acer Aspire 8530-5864 Vista Home Premium, factory reset wont work

laura0073
laura0073 Member Posts: 3 New User

I have been trying to do A factory rstore but cannot open recovery manager. I tried ALT-F10 during start up menu but will not work, i can not find the acer folder to open it either. please is there a way i can download a recovery manager?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Can you please check on BIOS if D2D recovery is enabled?

     

    press F2 at boot and go to main menu, if it's disabled, enable D2D recovery, then press F10, save and exit, try again to boot pressing ALT+F10

     

    I'm not an Acer employee.
  • laura0073
    laura0073 Member Posts: 3 New User

    Hello, i tried as you asked, and D2D was enabled, and then tried as you said the ALT+F10 did nothing.

     no recovery menu. beginning to feel like its hopeless.

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    there is still hope. Smiley Happy

     

    if you search for Acer erecovery, do you find any results?

     

    can you take a screenshot of disk management?

    start/run

    type

    diskmgmt.msc

     

    expand the window and take a screenshot, post it here:

    screen.jpg

    I'm not an Acer employee.
  • laura0073
    laura0073 Member Posts: 3 New User
    How do I take a screenshot? And there's no results when i search acer erecovery.