ACER external DVD burner

wiliki64
wiliki64 Member Posts: 5 New User
edited March 2023 in 2014 Archives

I have an ACER external DVD burner, Model Name ESW 860. My problem is that when I connect it to my ASPIRE ONE notebook, any laptop or desktop, it tells me that the USB devise is not recognized. I've tried to download drivers for it, with no luck. I'm guessing that the USB cable is the problem. My USB cable has 2 USB connectors that I plug to the computer or laptop and on the other end is a devise connector. if it's the cable where can I get one.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    It sounds like the cable is possibly bad, especially if you have tried on several computers. You can try check the Acer Store and see if we have one available. You may also be able to contact our email support and see if they can assist in obtaining a new cable.